Director of Health Information Systems

High Point & SEMCOA•New Bedford, MA

15h•$66,560 - $108,160

About The Position

High Point & Affiliated Organizations is a health and human service agency whose mission is to treat and prevent substance use disorders and mental illness. High Point has programs located throughout Southeastern Massachusetts offering a full continuum of care for substance use and mental health treatment, including inpatient, outpatient, residential, and community-based services. Programs and services also assist survivors of abuse, violence, and families experiencing homelessness. High Point believes that everyone has inherent goodness, worth, and dignity. Our goal is to help individuals and families achieve personal change and improve their quality of life.

Requirements

Excellent analytical and leadership skills
Must present as courteous and professional at all times
Demonstrated flexibility and ability to perform multiple tasks
Must have excellent communication skills, including the ability to organize ideas in logical and clear fashion
Must have the ability to work with others in cooperative and collaborative manner
Comply with Federal Regulations, 42 CFR Part 2, Confidentiality of Alcohol Abuse Policy and HIPAA Regulations
A thorough knowledge of working with healthcare data, patient databases and other digital strategies to provide a deep insight into the functions of an organization
Bachelors, or Master’s degree (preferred) in Health Informatics, Computer Science, Information Technology, or Data Science

Nice To Haves

RHIA, RHIT, CHDA, or related HIM/informatics certification.
Experience with behavioral health EHR platforms (e.g., Credible, Netsmart, SmartCare, CareLogic, Epic BH modules).
Knowledge of quality improvement frameworks and performance measurement.

Responsibilities

Provide strategic direction for the design, deployment, optimization, and ongoing management of the agency’s EHR and associated health information platforms.
Establish and maintain data governance practices that uphold data quality, accuracy, standardization, and organizational consistency.
Ensure documentation processes and workflows effectively support highâquality behavioral health and SUD clinical care.
Oversee the development and maintenance of data standards, including forms, templates, terminology, and configuration across systems.
Guide the creation of dashboards, analytical tools, and reporting mechanisms used for quality improvement, outcomes tracking, utilization trends, and regulatory compliance.
Partner with internal teams to ensure accurate and timely submission of federal and state behavioral health reporting requirements (e.g., SAMHSA, DPH, grantâfunded programs, payer data).
Direct system upgrades, enhancements, and interoperability initiatives to support evolving clinical and operational needs.
Lead collaborative, crossâdepartment efforts to refine workflows and promote effective adoption of technology solutions.
Supervise Health Information staff, including analysts, specialists, and EHR support personnel, ensuring strong performance and professional development.
Serve as the primary liaison between clinical programs, operations, IT, and external vendors to ensure alignment and efficient system use.
Offer training, technical guidance, and support to improve documentation quality and maximize system utilization.
Demonstrated experience in advanced EHR build, configuration, customization, and system administration.
Strong working knowledge of interoperability standards such as HL7, FHIR, X12/EDI, and experience supporting HIE connections and API integrations.
Proficiency in SQL and understanding of relational database structures and healthcare data models.
Skilled in business intelligence and reporting platforms, including Power BI, Tableau, SSRS, or comparable tools.
Handsâon experience with ETL processes, data pipelines, and data warehouse environments.
Understanding of cybersecurity principles, identity and access management, and privacy/security safeguards required in healthcare.
Expertise in workflow automation, form and template development, and clinical decisionâsupport tools within EHR systems.
Experience coordinating system releases, upgrade cycles, testing procedures, and structured changeâmanagement processes.
Ability to integrate EHR platforms with billing systems, telehealth tools, labs, pharmacies, and regulatory reporting systems.
Familiarity with roleâbased access control, encryption technologies, logging/audit mechanisms, and related security tools.