Director of Human Resources Operations

THE DOOR - A CENTER OF ALTERNATIVES INC•New York, NY

1d•$95,000 - $120,000•Hybrid

About The Position

The Door is an unparalleled model for youth development, offering a comprehensive range of integrated services within a single site for eleven thousand New York City youth each year. Our mission is to empower young adults to reach their full potential by providing comprehensive youth development services in a diverse and caring environment. At The Door, youth can access health care and education, mental health counseling and crisis assistance, legal assistance, college preparation services, career development, housing supports, arts, sports and recreational activities, and nutritious meals all for free and under one roof. By providing participants with our suite of integrated services, we seek to provide any motivated young person with the tools, resources, and opportunities needed to successfully transition into adulthood. In partnership with and co-located at The Door, Broome Street Academy is a unique charter high school that prepares New York City’s most vulnerable youth for a successful future through rigorous academics paired with support of The Door. Broome Street Academy serves 330 students annually in grades 9 - 12. Working in a shared service environment, the Human Resources Director will work with The Door (www.door.org), and Broome Street Academy (www.broomestreetacademy.org), two independent nonprofit organizations that share administrative and back-office functions. We are looking for an experienced Director, who is a self-starter that embraces partnership with managers and their team members to deliver the best results and outcomes. This role requires a collaborative and forward-thinking problem-solver who takes an active interest in the people and departments they are supporting. This is a critical leadership position that ensures operational alignment, strategic execution, and executive support of the Human Resources department. The Director of HR Operations reports to the Managing Director / Chief People & Operating Officer on various tasks and projects serving as a trusted advisor and representative of the HR department. They assist in advancing a culture of service, inclusion, and operational excellence. The ideal candidate is someone experienced in oversight of the day-to-day operations, as well as leading high- impact HR initiatives that support the agency strategic plan and goals related to employee engagement, workplace culture and employee coaching and professional development with the appropriate level of prioritization while focused on delivering results. They are self-motivated, communicative, and possess excellent interpersonal skills. They value unity and inclusion, and champion these values within an organization’s culture. This person is nimble and can partner well with others to develop solutions for our clients, while maintaining their sense of humor. As a team leader, they will serve as the human resources business partner (HRBP) for program directors, as well as perform department operational tasks related to recruitment, benefits, and employee/labor relations. They will have direct supervision of the generalist(s) and specialists in the department.

Requirements

Minimum of a bachelor's degree in Human Resources, Business, Organization Development, Psychology, or related fields. Master’s degree preferred.
At least five (5) years of progressive Human Resources leadership.
Experience working with labor unions is required; working in a unionized nonprofit organization preferred.
Experience working directly with leadership in an advisory capacity.
Experience with Paycom software and HRIS/ATS systems required.
Ability to manage projects simultaneously and meet target goals and deliverables.
Must be professional and personable yet exercises sound judgment, critical thinking and integrity when dealing with sensitive and confidential matters.
Must be detail oriented and possess excellent communication, organizational and time management skills as well as the ability to prioritize and deliver optimal results.
Knowledge of federal, state, and local employment practices
Proficient with MS Office programs, particularly Outlook, Excel, and Word

Nice To Haves

PHR or SHRM-CP certification preferred.
Master’s degree preferred.
working in a unionized nonprofit organization preferred.
Proficiency in French, Spanish, or Arabic preferred.

Responsibilities

Collaborate with the HR Leadership, HR Team Members and Payroll Team to drive execution of the HR Strategic Plan.
Manage strategic HR projects and department goals related to employee learning and development, employee engagement, and technology-enhanced HR service delivery.
Stay connected to team and HR priorities; anticipate organizational needs and support the HR Leadership team.
Ensure seamless coordination between the Chief People Officer and departments to elevate the visibility and impact of the HR team
Manage the day-to-day administrative operations of the HR department to ensure a high-performing HR operation.
Facilitate the execution of HR goals and projects managing project timelines and ensuring accountability in the delivery of outcomes.
Maintain the department dashboard with performance metrics demonstrating progress and accomplishments.
Provide guidance on and directly handle employee relations and labor union matters with a focus on balancing business needs and organizational risk.
Provide consultative expertise on employee relations matters ranging from basic to complex or high risk.
Respond to and investigate employee complaints.
Attend and participate in employee disciplinary meetings, terminations, and investigations.
Provide guidance to hiring managers regarding salary recommendations using internal and external salary data and sourcing methodologies to improve effectiveness.
Prepare monthly reports and analysis for senior leadership teams.
Maintain current job descriptions, collaborate with management regularly to ensure timely updates, and obtain union approval as needed.
Develop and deliver training modules to managers focused on areas related to staffing, recruitment, and retention.
Respond to routine human resource questions and/or direct to appropriate team members.
Performing routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, and leave; recruitment, disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
Conduct exit interviews, analyze feedback and escalate appropriately.
Maintain compliance with federal, state, and local employment laws and regulations, and recommended best practices.
Work closely with the managers regarding staff promotions and compensation changes that can impact compensation or benefits.
Maintain knowledge of trends, best practices, regulatory changes, and innovative technologies in human resources, talent management, and employment law.
Complete other tasks and special projects assigned.