Director of Housekeeping

Paramount Hospitality Management•Orlando, FL

About The Position

Imagine making a career of creating memorable guest experiences. We use fun and teamwork to make every moment count. We empower each other to provide exceptional service. Want to be part of a growing company with commitment to train and develop, true passion for service, come and be part of the team! You will receive: On the job training Growth Opportunities Competitive Pay rates Benefits (Medical, Dental and Vision available 1 st day after 60) Company Paid Life Insurance Paid Time Off Special Recognition Programs Team Member Discounts What you will bring to the table: Must have 5+ years experience in hotel or vacation resort environment as a Housekeeping Manager Will possess great communication skills Well organized and detail orientated Bilingual English / Spanish preferred What you will be doing: Keep all costs in the Housekeeping Department at or below our budgeted guidelines (wages, operational supplies etc.) Ensure the cleanliness of the property meets the quality of standards, policies and procedures set forth for the property are communicated and understood on a daily basis. Check guest rooms and visitations daily to ensure that both Guest Room Attendant (GRA) and Supervisors are consistent in meeting departmental goals and objectives. Ensure that all calls received by housekeeping dispatch are being handled in a expedient manner along with the proper follow-up to ensure that guests service levels are be achieved. Train and supervise all new housekeepers and provide ongoing training to current team Monitor housekeepers performance. Provide organization, instruction, guidance, communication as well as exercise good judgment, while reinforcing high standards. Conduct spot checks on housekeepers. Conduct final inspection on all deep cleans. Help monitor/control linen inventory Organize a plan to mitigate linen loss Immediately report any maintenance issues or safety hazards to management for immediate attention. Create maintenance work orders in our property management system. Regular inventory and inspection of unit assets. Quick turnover of homes with back to back bookings. Check for and report damages within units prior to next guest arrival. Purchasing replacement items for units and stock replenishment, ensuring adequate stock on hand for high use consumables and high turnover items . Must Have: 3-5 years work experience as Director of Housekeeping in Hotel or Resort environment 3 plus years of prior experience in hotel/resort of 300 plus rooms (A MUST) 80 % of the time is spent on the floor and around the resort supervising the team’s performance Demonstrates effective oral and written communication skills Must possess excellent presentation and interpersonal skills with the ability to effectively interact with all levels within the division Ability to work on computer systems to include Excel, PPT and Microsoft Word. Demonstrated ability to manage conflict / resolution, stress and time management Excellent customer service recovery and high sense of urgency Must be proactive, self-motivated and demonstrates the ability to handle multiple projects and changing priorities

Requirements

Must have 5+ years experience in hotel or vacation resort environment as a Housekeeping Manager
Will possess great communication skills
Well organized and detail orientated
3-5 years work experience as Director of Housekeeping in Hotel or Resort environment
3 plus years of prior experience in hotel/resort of 300 plus rooms (A MUST)
80 % of the time is spent on the floor and around the resort supervising the team’s performance
Demonstrates effective oral and written communication skills
Must possess excellent presentation and interpersonal skills with the ability to effectively interact with all levels within the division
Ability to work on computer systems to include Excel, PPT and Microsoft Word.
Demonstrated ability to manage conflict / resolution, stress and time management
Excellent customer service recovery and high sense of urgency
Must be proactive, self-motivated and demonstrates the ability to handle multiple projects and changing priorities

Nice To Haves

Bilingual English / Spanish preferred

Responsibilities

Keep all costs in the Housekeeping Department at or below our budgeted guidelines (wages, operational supplies etc.)
Ensure the cleanliness of the property meets the quality of standards, policies and procedures set forth for the property are communicated and understood on a daily basis.
Check guest rooms and visitations daily to ensure that both Guest Room Attendant (GRA) and Supervisors are consistent in meeting departmental goals and objectives.
Ensure that all calls received by housekeeping dispatch are being handled in a expedient manner along with the proper follow-up to ensure that guests service levels are be achieved.
Train and supervise all new housekeepers and provide ongoing training to current team
Monitor housekeepers performance.
Provide organization, instruction, guidance, communication as well as exercise good judgment, while reinforcing high standards.
Conduct spot checks on housekeepers.
Conduct final inspection on all deep cleans.
Help monitor/control linen inventory
Organize a plan to mitigate linen loss
Immediately report any maintenance issues or safety hazards to management for immediate attention.
Create maintenance work orders in our property management system.
Regular inventory and inspection of unit assets.
Quick turnover of homes with back to back bookings.
Check for and report damages within units prior to next guest arrival.
Purchasing replacement items for units and stock replenishment, ensuring adequate stock on hand for high use consumables and high turnover items