Director of Housekeeping

Symphony Park • Huntersville, NC

4d

About The Position

The Director of Housekeeping is responsible for the operation of the housekeeping department, ensuring the highest standards of cleanliness and maintenance throughout Symphony Park. This role involves strategic planning, staff management, budgeting, and collaboration with other departments to provide an exceptional living experience for our residents.

Requirements

• Proven experience in housekeeping management, preferably in senior living or resort setting.
• Excellent leadership and organizational skills.
• Strong budgeting and financial management skills.
• Proficiency in using housekeeping management software.

Nice To Haves

• Bachelor's degree in Hospitality Management or a related field is preferred.

Responsibilities

• Strategic Leadership:
• Develop a comprehensive housekeeping plan that aligns with our short and long-term goals.
• Regularly assess and revise protocols to incorporate best practices and industry standards.
• Attend cross-departmental meetings to ensure housekeeping initiatives are integrated with overall resort operations.
• Foster a culture of innovation within the team, encouraging staff to propose and test new housekeeping solutions.
• Team Management:
• Create a supportive and inclusive team culture that encourages professional growth and high performance.
• Develop a structured training program for new hires and ongoing training for existing staff.
• Manage scheduling to ensure adequate staffing levels at all times, including residences, common areas, and special events.
• Quality Control:
• Implement a regular audit system to evaluate the effectiveness of cleaning protocols.
• Establish a feedback mechanism for residents to report housekeeping-related issues.
• Coordinate with the maintenance team for prompt resolution of any equipment or facility issues impacting housekeeping services.
• Budget Management:
• Conduct regular analysis of housekeeping expenses to identify cost-saving opportunities.
• Negotiate contracts with suppliers and vendors to ensure quality and cost efficiency.
• Collaboration and Communication:
• Develop strong relationships with other department heads to facilitate coordinated efforts in resort operations.
• Implement a clear communication protocol for housekeeping staff to address urgent needs or changes in routine.
• Resident Relations:
• Attend regular meetings with resident committees to discuss housekeeping performance and gather feedback.
• Ensure that any resident complaints are addressed promptly and effectively, with a focus on maintaining high resident satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager