Director of Housekeeping

Pacific Hospitality Group•Irvine, CA

7d•$85 - $90

About The Position

Manages all Housekeeping and Laundry operations at Denu Hotel & Spa to ensure cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices and meeting/conference/banquet facilities meet Company standards to provide outstanding guest service, and financial profitability. Builds and manages teams effectively. Leads all housekeeping pre-opening activities, including planning and setup, implementation of Forbes Four-Star–compliant SOPs and standards, coordination of purchasing and vendor selection, and development of the departmental budget. Partners closely with Operations leadership to forecast labor and expenses and ensure the department is operationally and financially prepared for opening.

Requirements

High school diploma or general education degree (GED), or equivalent combination of education and experience.
Five or more years related Housekeeping/Hospitality experience and one year as Supervisor/Assistant Manager in similar setting.
Ability to lead others in the department by mentoring and providing training that results in staff that meets/exceeds guest expectations and provides a high level of guest satisfaction.
Requires general knowledge of accounting and bookkeeping transactions commonly used at comparable hotel or resort.
Able to use mathematics to solve problems.
Requires good working knowledge of Microsoft Office applications and ability to learn and operate other hotel computer systems.
Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Requires attention to detail.
Must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods or in an emergency situation.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, team members, guests and the general public.
Must be able to speak, read, write and understand English to communicate with management, team members and guests.
Must complete training on proper disposal/handling of sharps, such as needles, and follow proper procedures.
Complete all required training as scheduled.
Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends and alternate shifts.
Must maintain a clean appearance and professional demeanor.

Nice To Haves

Bachelor’s degree in Hospitality Management desired.
Bilingual Spanish proficiency
Ability to work independently with minimal guidance and as part of a team.
Ability excellent customer service/communication skills to work with guests of various social, cultural, economic and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest satisfaction.

Responsibilities

Lead all Housekeeping pre-opening planning and operational setup to ensure readiness for opening
Develop and implement departmental SOPs, checklists, room inspection processes, and service standards aligned with Forbes Four-Star requirements
Partner with executive and operations leadership to coordinate purchasing activities and vendor selection during the pre-opening phase
Prepare, manage, and maintain accountability for the departmental pre-opening budget, including labor and expense targets
Collaborate with the Director of Operations to develop, forecast, and align the Housekeeping budget in support of opening objectives
Provide guidance and direction to ensure overall departmental success.
Manage subordinate supervisors/lead personnel who supervise team members in the assigned Housekeeping areas.
Responsible for the overall direction, coordination, and evaluation of these units.
Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
Responsible for planning department goals and directing team members to achieve results.
Participate in the hiring process by interviewing potential team members and selecting those that best meet staffing needs.
Participates in management training.
Follows all Human Resources policies.
Ensure staff receives any required training or attends mandatory meetings.
Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward.
Monitors and assesses service and satisfaction trends, evaluates and addresses issues and makes improvements accordingly.
Works closely with Engineering to ensure proper maintenance of rooms and public space areas.
Ensure team members have current knowledge of proper usage of chemicals and cleaning supplies by providing training and ensuring proper labeling and handling of hazardous supplies in accordance with federal, state, local and company regulations.
Monitors usage of supplies.
Resolves customer complaints and anticipates potential problems by reviewing and monitoring complaints, operational issues, business flow and team member performance to ensure high levels of customer satisfaction and quality.
Notifies Management and/or Security of all unusual events, circumstances, missing items, or alleged theft.
Must wear slip-resistant shoes.
Follows all safety policies and procedures.
Reports potential safety issues to manager whenever observed and takes immediate action to resolve emergency situations.
OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager.
Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.
Participate in the coordination of rehabilitation and capital improvement projects.
Make merit decisions within budget or established guidelines.
Determines promotions or reclassifications within company policy in collaboration with People & Culture and the General Manager.
Approve department’s time away requests from work within company policy.
Respond to emergency calls and ensure operational support needs are met.
Ensure Housekeeping systems and equipment are monitored and maintained to function at optimum performance.
Run and analyze various reports to monitor customer satisfaction, occupancy, expenses, etc.
Collaborates with Director of Operations to achieve budgeted revenues, controls expenses and maximizes profitability within assigned areas by minimizing waste or loss of supplies to maintain profitability.
Analyzes forecasts, cost and revenue reports.
Make decisions and take action based on that information to maximize profitability.
Notify management of unsafe conditions, needed maintenance of any equipment and any accidents.
Attend required meetings.