Director of Housekeeping - Regent Santa Monica Beach

InterContinental Hotels Group • Santa Monica, CA

39d • $140,000 - $150,000

About The Position

The Director of Housekeeping for our ultra-luxury hotel is a key leadership position responsible for overseeing and managing the housekeeping and laundry operations to ensure exceptional cleanliness, organization, and presentation throughout the hotel. This role requires a commitment to delivering unparalleled service and maintaining the highest cleanliness and efficiency standards.

Requirements

• Bachelor's degree in hospitality management or a related field (preferred).
• Proven experience in a leadership role with a union environment within the housekeeping department of an ultra-luxury hotel or a similar upscale hospitality establishment.
• Strong knowledge of housekeeping operations, including cleaning techniques, equipment, and industry best practices.
• Excellent organizational and time management skills with the ability to prioritize and delegate effectively.
• Exceptional attention to detail and commitment to the highest cleanliness and guest service standards.
• Excellent interpersonal and communication skills, building positive relationships with staff, guests, and other hotel departments.
• Proficiency in hotel property management systems and related software.
• Strong problem-solving and decision-making abilities.
• Familiarity with sustainability practices and initiatives within the hospitality industry.

Responsibilities

• Leadership and Team Management: Provide strong leadership and guidance to the housekeeping team, including managers, supervisors, room attendants, house attendants, laundry attendants, minibar attendants, and uniform colleagues. Foster a positive work environment and culture, promote teamwork, and train and motivate colleagues to deliver exceptional service.
• Operational Excellence: Develop and implement standard operating procedures in accordance with Forbes 5-star luxury standards to ensure efficient and effective housekeeping and laundry operations. Monitor and maintain the cleanliness and maintenance of all guest rooms, public areas, heart-of-house areas, and amenities. Continuously strive for excellence and exceed guest expectations in cleanliness and overall guest experience.
• Guest Satisfaction: Work closely with other housekeeping team and other departments to ensure a seamless and uplifting experience. Address guest feedback and concerns promptly, striving to exceed expectations and maintain the hotel's reputation for excellence.
• Quality Control: Regularly inspect guest rooms and public areas to ensure adherence to the highest cleanliness and quality standards. Address any deficiencies promptly and work closely with other departments to resolve guest issues or concerns related to housekeeping.
• Inventory and Supplies Management: Oversee the inventory and ordering of housekeeping supplies, amenities, linens, and cleaning products. Maintain a cost-effective approach while ensuring an ample supply of necessary items to support daily operations.
• Budgeting and Cost Control: Prepare and manage the housekeeping department budget, ensuring effective cost control measures are in place. Identify opportunities for cost saving without compromising quality or service.
• Training and Development: Develop and implement comprehensive training programs for housekeeping staff, focusing on technical skills, safety procedures, and customer service. Provide ongoing coaching and development opportunities to foster a skilled and knowledgeable team.
• Health and Safety Compliance: Ensure compliance with all health and safety regulations and guidelines, including proper handling and storage of cleaning chemicals, adherence to established safety protocols, and implementation of proper ergonomics practices.
• Sustainability Initiatives: Implement and promote eco-friendly practices and initiatives within the housekeeping department, such as energy conservation, waste reduction, and environmentally friendly cleaning products.
• Collaboration and Communication: Foster effective communication and collaboration with other departments, such as Front Office, Engineering, and Food and Beverage, to ensure seamless operations and guest satisfaction. Coordinate with the Concierge and Front Desk teams to ensure timely guest and special services delivery.

Benefits

• We offer a comprehensive package of benefits including paid time-off, wellness and sick time, medical/dental/vision insurance, 401k plan, complimentary parking, employee cafeteria meals, and many other benefits to eligible colleagues.
• Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people.
• Most importantly, we'll give you the room to be yourself.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Accommodation
• Number of Employees: 5,001-10,000 employees