Director of Housekeeping - Waldorf Astoria Orlando

Hilton•Orlando, FL

13d

About The Position

An exceptional opportunity awaits a seasoned housekeeping leader to join Waldorf Astoria Orlando , where timeless luxury meets world-class service. This role is ideal for a results-driven executive who thrives in a high-volume, full-service luxury environment and is passionate about elevating the guest experience through operational excellence and inspired leadership. As Director of Housekeeping , you will lead a large, diverse team and oversee all aspects of housekeeping operations, ensuring the highest standards of cleanliness, presentation, and service are consistently delivered throughout the resort. As a key member of the executive leadership team, you will drive performance, engagement, and accountability while upholding and advancing the Waldorf Astoria brand promise. This role is responsible for ensuring the cleanliness of the hotel in full compliance with Department of Health regulations, hotel and corporate standards, and all safety policies and procedures. You will champion a culture of excellence and continuous improvement, consistently elevating operational standards, guest satisfaction, and team performance.

Responsibilities

Ensure and maintain cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices and banquet/meeting/conference rooms in accordance with federal, local and company health, sanitation and safety standards
Lead, direct and administer all Housekeeping operations to include, but not limited to, of systems use and management, budgeting and forecasting, inventory control, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
Recruit, interview and train team members
Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulations
Participate in the coordination of rehabilitation and capital improvement projects in partnership with Property Operations and other departments

Benefits

Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
401K plan and company match to help save for your retirement
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education : Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
Career growth and development
Recognition and rewards programs