Director of Hotel Operations

CEDCO: The Mill Casino Hotel & RV Park and Tribal One/ORCA Communications • North Bend, OR

46d

About The Position

At Ko-Kwel Casino Resort, hospitality is more than service - it's how we welcome guests into our community. The Director of Hotel Operations plays a central role in shaping that experience every day. This position leads the teams that greet guests at the door, prepare their rooms, support their stays, and offer shopping and specialty retail moments that reflect the spirit of Ko-Kwel. Your leadership influences every touchpoint - from the Hotel and RV Park to Ko-Kwel Gifts, Ko-Kwel Spirits, the cigar lounge, our company wide uniform department, Central Reservations, and the Laundry Mill that keeps our operation moving behind the scenes. You help create the warm, trustworthy environment that keeps guests returning, ensures team members feel supported, and sustains the resort's long-term success. Your work not only protects the guest experience - it honors the values, pride, and hospitality of the Coquille Indian Tribe.

Requirements

• A bachelor's degree OR an equivalent mix of education, certifications, and work experience.
• At least five years of leadership experience across hotel operations; experience with industrial laundry operations is a plus.
• Strong skills in conflict management, change management, and calm decision-making.
• A talent for training, mentoring, and developing leaders at every level.
• Comfortable using MS Office tools (Outlook, Word, Excel) and navigating property management systems.
• Ability to communicate clearly, professionally, and respectfully in written and oral formats.
• Proven ability to manage multiple priorities, respond to non-routine issues, and stay organized under pressure.
• Experience presenting information effectively to leadership, guest groups, or team members.
• Strong problem-solving skills and the ability to work through unique or complex operational challenges.
• Ability to interpret written, verbal, diagram-based, or schedule-based instructions.
• Commitment to supporting Tribal preference in hiring, training, and development.
• Ability to pass and maintain compliance with background and drug-free workplace policies.
• Must pass and remain in compliance with Coquille Gaming Commission background check and drug free workplace policies.

Nice To Haves

• Familiarity with Tribal enterprises or Tribal hospitality operations is a meaningful bonus.
• Friendly and approachable attitude that helps guests (and the team) feel welcome and cared for every day.
• Comfortable communicating clearly and positively with both guests and teammates.

Responsibilities

• Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
• Build strong leaders in every area you oversee, helping them create thoughtful plans, maintain consistent quality, and maximize revenue while staying true to our hospitality values.
• Prepare and provide monthly operational summaries to support collaboration with the Executive Director of Hospitality.
• Manage the financial performance of each operational area - Hotel, RV Park, Laundry Mill, Ko-Kwel Gifts, Ko-Kwel Spirits, and cigar lounge - addressing variances and adjusting as needed to meet goals.
• Lead creation of annual and capital budgets, partnering closely with department managers to align financial planning with operational needs.
• Guide responsible labor management by developing effective schedules, hiring strategies, and productivity practices.
• Maintain up-to-date business, building, and equipment permits and licenses for Hotel operations, the RV Park, Laundry Mill, and Ko-Kwel Gifts, including elevators, pools, alcohol service, and laundry machine inspections.
• Stay current on all regulations and laws affecting each division, ensuring full compliance and safe operations.
• Draft, review, and approve policies and procedures to ensure consistent practices and adherence to regulations.
• Participate actively in executive meetings; lead your own departmental meetings that reinforce the resort's mission, values, and priorities.
• Resolve guest issues with calm professionalism, elevating concerns as needed and always seeking ways to improve future experiences.
• Support the training and development of Tribal member employees in alignment with Tribal preference policies.
• Build strong partnerships across the resort - especially with Food & Beverage, Facilities, Sales, Marketing, Security, and Gaming - to ensure seamless guest service.
• Coordinate large-scale renovation, remodel, and expansion projects across Hotel, Laundry Mill, retail spaces, and the RV Park.
• Ensure best practices in inventory, merchandising, space use, and guest experience for Ko-Kwel Gifts, aligning the retail environment with industry standards.
• Provide leadership for Ko-Kwel Spirits retail and the cigar lounge, ensuring compliant operations, safe alcohol and tobacco retail practices, and an elevated guest experience.
• Maintain and support Tribal art and consignment programs in partnership with the Executive Director of Hospitality.
• Coordinate group room blocks with Sales and Marketing to optimize guest service and revenue.
• Inspect guest rooms, public areas, outside grounds, RV Park sites, and retail spaces for appearance, cleanliness, and overall condition.
• Lead Central Reservations operations, ensuring strong RevPAR and ADR performance responsive to market demand.
• Ensure proper safety measures at the Laundry Mill, including chemical titration testing, routine inspections, and preventive maintenance coordination.
• Jump in where needed to support the team and keep things running smoothly. (Other duties as assigned)

Benefits

• Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Director