Director of Hospitality | Full-Time| The Hobby Center

Oak View Group • Houston, TX

9d • $120,000 - $130,000

About The Position

The Director of Hospitality is responsible for overseeing all front-of-house hospitality operations at the Hobby Center, ensuring an exceptional guest experience across concessions, bars, premium spaces, and special events. This role provides strategic leadership, operational oversight, and team development while partnering closely with venue leadership, clients, and Spectrum Concessions to deliver high-quality service, financial performance, and brand standards. This role pays an annual salary of $120,000-$130,000

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred
• 5–7 years of progressive leadership experience in hospitality, food & beverage, or venue operations
• Proven experience managing large teams in a fast-paced, event-driven environment
• Strong financial acumen with experience managing budgets and labor models
• Knowledge of alcohol service laws, food safety standards, and regulatory compliance
• Exceptional leadership, communication, and interpersonal skills
• Strong operational and organizational capabilities
• Ability to manage multiple priorities under tight timelines
• Guest-focused mindset with attention to detail
• Collaborative and solutions-oriented approach

Responsibilities

• Lead and champion a hospitality-first culture that delivers exceptional guest service at all points of interaction
• Establish and maintain service standards for concessions, bars, premium seating areas, and special events
• Proactively address guest feedback, service recovery, and continuous improvement opportunities
• Oversee day-to-day hospitality operations for performances, events, and private functions at the Hobby Center
• Collaborate with venue leadership, culinary teams, and operations partners to ensure seamless event execution
• Ensure compliance with all health, safety, sanitation, and alcohol service regulations
• Manage staffing plans to support fluctuating event schedules and attendance levels
• Partner with senior leadership to manage budgets, labor controls, and operating expenses
• Monitor sales performance, labor productivity, and cost controls to achieve financial goals
• Support pricing strategies, premium offerings, and revenue-enhancing initiatives
• Recruit, train, coach, and develop hospitality management and frontline teams
• Foster a positive, inclusive, and accountable work environment
• Conduct performance evaluations and support employee growth and succession planning
• Serve as a primary point of contact for venue partners, promoters, clients, and internal stakeholders
• Ensure contractual obligations and service-level expectations are consistently met
• Represent Spectrum Concessions professionally within the venue and broader hospitality community
• Identify opportunities to enhance service delivery, operational efficiency, and guest satisfaction
• Implement best practices, standard operating procedures, and training programs
• Support long-term planning initiatives aligned with venue and company goals

Benefits

• Health, Dental and Vision Insurance
• 401(k) Savings Plan
• 401(k) matching
• Paid Time Off (vacation days, sick days, and 11 holidays)

What This Job Offers

• Job Type: Full-time
• Career Level: Director