Director of Homeowner Revenue

Del Mar Vacations•Orleans, MA

9d•$90,000 - $110,000

About The Position

The Director of Homeowner Revenue is a dynamic business leader responsible for curating and executing a 5-star Client Experience strategy to Homeowners. With a clear focus on lead generation and retention for Homeowners, this individual will champion the client journey for continued success, while pioneering and grooming the efforts to get there. The Director of Homeowner Revenue owns the full homeowner lifecycle and the performance outcomes tied to it. For each of the following functions, it is as is related to the Homeowner Prospect/Client: Acquisition (lead generation, sales operation, contract pricing, conversion, signups), Onboarding (Owner Admin, Home Readiness, Listing Build) Client Loyalty & Experience (owner retention, home value added services, client engagement and communication). This role is responsible for all teams that are owner-related, including: Owner Marketing & Leads, Owner Sales & Pricing, Owner & Home Onboarding, and Ongoing Client Management.

Requirements

Bachelor’s degree or equivalent experience required, MBA preferred
Proven leadership of multiple teams in a client-facing, high-expectation service environment
Demonstrated ability to lead Marketing, Sales, and Client teams and drive measurable results across the full lifecycle: lead generation → conversion → onboarding → retention
Strong client relations and executive communication skills
Analytical and operational rigor to include roles and experience in service operations, comfortable owning KPIs, dashboards/scorecards, and performance rhythms
Experience leading inbound and relationship-driven marketing strategies
Track record of using AI to solve real business problems and scale team performance
A collaborative leadership style with the ability to bring multiple departments into one operating system

Nice To Haves

MBA preferred

Responsibilities

Lead teams responsible for the below processes, playbooks and outcomes. Implement technology (AI, automations, workflows and existing platform tools) to reduce friction, simplify processes (especially the owner experience), and eliminate workload.
Own homeowner retention & lifecycle health: Oversee homeowner relationships end-to-end, from initial inquiry through onboarding, property management, and ongoing retention- driving year-over-year loyalty, homeowner satisfaction, and reduced preventable escalations.
Drive owner lead generation performance: Improve lead volume and quality, speed-to-contact, channel performance, and overall pipeline health.
Increase conversion & owner signups: Optimize the homeowner lead funnel in partnership with Sales & Marketing to improve lead quality. Improve conversion rates and reduce cycle time from Inquiry to Listing Live by revising and simplifying processes while still achieving targets of 70-100 new homes per year ($2MM-$3MM new contribution margin)
Ensure Client Manager service excellence: Maintain exceptional, proactive service delivery that builds homeowner trust and satisfaction and directly supports retention.
Provide cross-functional leadership & accountability: Lead the Client Manager and Marketing & Sales teams with clear performance expectations, coaching, and a culture of excellence - ensuring teams stay aligned to company objectives and execute consistently.
Lead AI initiatives: Improve performance across the entire homeowner lifecycle - owner acquisition, onboarding, client management/retention, and KPI reporting.