Director of Homeless Response System
About The Position
All Chicago’s mission is to unite our community and resources to provide solutions that ensure and sustain the stability of home. On any given night, nearly 12,000 Chicagoans do not have a place to call home. These are our neighbors and together we can ensure that we all have stable homes. All Chicago prevents and ends homelessness through emergency financial assistance, community partnerships, data analytics, and training and research. We strengthen our community’s collective efforts to prevent and end homelessness, guided by a vision of impact, influence, and inspiration. As our name implies, All Chicago brings together homeless service providers, non-profit partners, donors, and people with the lived experience of homelessness in a strategic effort to make homelessness history in Chicago. We bring a sense of collaboration to our work and actively seek solutions through partnership. Come work with passionate, like-minded colleagues in a supportive environment as we help end homelessness. Learn more at www.allchicago.org. Position Summary: The Director provides strategic, operational, and managerial leadership for several key All Chicago initiatives. This role supports stewardship of the homeless response system, including cross-sector partner engagement, identifying strategic priorities, and guiding committees and working groups of the Continuum of Care’s Board of Directors. The Director supervises approximately 2-3 staff and may take on additional priority projects as organizational needs evolve. The Director is anticipated to manage a large community engagement project in their first few months on the job, and then the role will transition to more ongoing community stewardship responsibilities.
Requirements
- Bachelor’s degree in Social Work, Psychology, Social Justice or another related field is required. Master’s degree in one of these fields preferred. An equivalent combination of education and experience will also be considered
- A minimum of 10 years of experience in the field of social services or related experience, with increasing levels of authority and responsibility
- Excellent professional writing and verbal communications skills
- Exceptional work ethic and integrity
- Goal-oriented and results-driven
- Demonstrated experience running direct-service programs strongly preferred
- Solid knowledge of the Chicago CoC and homelessness strongly preferred
- Solid interpersonal skills, professional presence, and ability to interact with a diverse audience
- Track record of being self-motivated with the ability to prioritize, meet deadlines and manage changing priorities in a fast-paced environment is strongly preferred
- Proven project management skills required
- Proven management skills with the ability to motivate, stimulate and inspire teams to maximize their efforts in productivity and quality
- Excellent organizational and leadership skills
- Good working knowledge/skills with Microsoft Office Suite of products including, but not limited to, Word, PowerPoint, Excel required
Responsibilities
- Homeless response system management
- Provide staffing support and thought leadership to committees and working groups of the Continuum of Care’s Board of Directors
- Provide strategic leadership for the oversight of various systems coordination activities, including establishing and/or reviewing processes, workflows, program goals, and the establishment of work plan that will set goals, timelines and expectations
- Work closely with other teams at All Chicago to support strategic decision making by the CoC
- Board of Directors
- Ensure successful accomplishment of program goals and refinements/revisions directly and through supervision/direction of team members
- Engage diverse stakeholders, including funders, people with lived experience of homelessness, and service providers, to co-design a vision for the future state of the homeless response system
- Facilitate complex conversations, build consensus, and maintain consistent, transparent communication among partners
- Identify opportunities for new cross-sector collaboration that address system gaps and advance policy priorities
- Design opportunities to incorporate voices of people with lived experience into the development and refinement of program design, processes and workflows
- Work across teams to build and maintain strong working relationships with partners such as affordable housing, healthcare, behavioral health, criminal justice, and workforce sectors
- Participate-in, convene and/or support cross-sector working groups, task forces, and initiatives
- Communications
- Facilitate, prepare agendas for, and participate in meetings with partner agencies and funders
- Act as an ambassador for All Chicago in all settings, demonstrating a commitment to the organizational mission, Emergency Fund programming and Chicago Continuum of Care system priorities
- Contribute to cross-country information sharing and best practices throughout the initiative
- Respond to and address the concerns of various stakeholders in a professional and timely manner, including service providers, staff, government officials, People with Lived Experience of homelessness, and other community members
- Administration and Other Activities
- Work closely with the Executive Team to oversee the development and implementation of the All Chicago strategic plan objectives and ensure they are in alignment with the organization and direct reports’ workplans
- Lead, mentor, and supervise assigned staff and interns. Conduct supervision sessions with direct reports, prepare three-month probationary evaluation reports for new hires and twelve-month performance evaluations for all direct reports
- Develop and manage a high performing project team, ensuring succession plans are in place
- Write position descriptions and lead the hiring, and if necessary, conduct disciplinary and other personnel actions in accord with personnel policies, for all direct reports
- Serve as an agency leader and liaison with other departments
- Communicate effectively with supervisors, peers, and partners in written, oral and in-person communication in both groups and at public events
- Think creatively in the development, design, and creation of new applications, ideas, relationships, systems, and support
- Actively participates in department, committee, and staff meetings
- Assists with All Chicago events and other activities as assigned
- Other duties as assigned
Benefits
- Comprehensive benefits package (with some employee contributions) includes medical, dental, vision insurance, and disability.
- Employer-matched retirement plan.
- Generous paid leave.
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What This Job Offers
Job Type
Full-time
Career Level
Director
