Director of Home Care Operations

ComForCare Home Health Care - Alameda•Castro Valley, CA

32d

About The Position

Join the ComForCare Home Care Leadership Team! Designated as a Great Place to Work, we are a privately owned, medium-size Home Care Organization covering Alameda County with a standalone office in Castro Valley, CA. The Office Director will oversee the day-to-day operations of the office, manage administrative and caregiving staff, ensure compliance with company policies, and coordinate with caregivers and clients. This role reports directly to the owner and requires exceptional organizational, leadership, and communication skills to maintain a high level of service and support.

Requirements

A bachelor's degree in business administration, healthcare administration, or a related field is often required.
5-10 years of experience in healthcare management, operations, or administration, preferably in home care or a similar setting.
Proven ability to lead and manage a team, including hiring, training, and supervising staff.
Strong understanding of business operations, including budgeting, financial management, and strategic planning.
Excellent verbal and written communication skills to interact effectively with clients, caregivers, and other stakeholders.
Ability to address and resolve issues that arise in the course of providing care and managing the office.
Familiarity with healthcare regulations and compliance requirements, including state-specific licensure and certification standards.
Customer Service Orientation equivalent to a 5-star hotel concierge

Responsibilities

Supervise and manage office staff, including hiring, training, and performance evaluations.
Oversee scheduling and coordination of caregiver assignments.
Ensure all office operations are compliant with company policies and regulations.
Maintain accurate records and documentation.
Execute billing and oversee payroll operations
Act as a key resource for clients and their families.
Address client concerns and inquiries promptly and professionally.
Oversee regular client satisfaction surveys and implement feedback for improvement.
Develop and implement office policies and procedures to enhance efficiency.
Monitor office budget and expenses, ensuring cost-effective operations.
Coordinate with other departments to ensure seamless service delivery.
Implement quality improvement initiatives to maintain high standards of care.
Stay updated with industry trends and best practices.
Oversee and improve Caregiver Training adherence
Audit Caregiver on-time, call-off, and no-show instances and take necessary action to correct