Director of Healthcare Services

Carroll Lutheran Village•Westminster, MD

4d•$103,000 - $140,000•Onsite

About The Position

Carroll Lutheran Village is seeking an experienced and compassionate Director of Healthcare Services to join our leadership team. As a nonprofit continuing care retirement community, we are committed to providing exceptional care, meaningful connections, and a supportive environment for both residents and team members. In this vital leadership role, you will oversee the operations of our 99‑bed Skilled Nursing Center and 25‑suite Assisted Living community, ensuring the highest standards of quality, service, and resident experience. Reporting directly to the Executive Director, you will guide an interdisciplinary team of clinicians and professionals who share a deep commitment to person‑centered care.

Requirements

Bachelor’s degree in a related field. Additional related experience may be considered in lieu of required education.
At least 3 years of experience as a Licensed Nursing Home Administrator or Assistant Administrator in a skilled nursing facility.
Current Nursing Home Administrator licensure in the state of Maryland.
Current knowledge of reimbursement regulations and nursing practices and procedures, as well as laws, regulations and guidelines pertaining to long-term care administration.
Demonstrated discretion, professionalism, and sound judgment in handling sensitive and confidential matters.
Excellent interpersonal, written, and verbal communication skills, with the ability to interact effectively and tactfully with individuals at all levels, including residents, staff, families, external vendors/authorities, and the public.
Strong attention to detail in writing, proofreading, managing priorities, and meeting deadlines in a fast-paced environment.
Proven ability to work both independently and collaboratively within a team environment, demonstrating a cooperative, respectful, and compassionate approach to colleagues and resident care.
Skilled in the use of standard office equipment and technology.
Maintains professionalism, composure, and a positive attitude when managing challenging situations.
Physically able to move throughout the workday and lift items up to 10 pounds using safe handling practices.
May be necessary to assist with resident evacuation during emergency situations.

Responsibilities

Ensure resident rights, dignity, safety, and quality of life are upheld in compliance with federal, state, and local regulations.
Oversee resident care delivery, ensuring nursing, medical, and psychosocial needs are met per individualized care plans and assessments.
Respond to resident grievances, coordinate family communication, and ensure timely notices for discharges or room changes.
Oversee the management of resident funds, ensuring proper accounting in accordance with regulations.
Maintain compliance with safety standards, including infection control, hazard communication, emergency procedures, and use of personal protective equipment (PPE).
Review incident and accident reports, implementing preventative measures as needed.
Lead facility efforts to ensure compliance with OSHA, MSDS labeling, ergonomics, and Life Safety Code requirements.
Oversee facility cleanliness, maintenance, and safety; authorize equipment purchases and ensure adequate supply levels to support daily operations.
Prepare and manage the annual operating and capital budgets; analyze monthly financial reports and adjust operational practices as needed.
Lead the planning, implementation, and evaluation of facility programs and services.
Develop and regularly update facility policies and procedures; ensure team understanding and compliance.
Participate in internal and external committees and quality assurance initiatives; develop corrective action plans following audits or surveys.
Conduct routine facility inspections and prepare for state and federal surveys; coordinate responses and plans of correction for deficiencies.
Support department managers in onboarding, training, and scheduling in-service education and orientation programs.
Ensure all team members complete required annual training, including OSHA, CDC, TB management, and bloodborne pathogens.
Represent the facility professionally at workshops, seminars, and continuing education programs to remain current with industry standards.
Perform additional duties as assigned.