Director of Healthcare Operations
About The Position
Vivo HealthStaff is recruiting for a Healthcare Operations Lead. This is a full-time role with competitive salary and equity. Our client is an early-stage healthcare organization committed to delivering scalable, high-touch care for older adults and their families. The company is backed by experienced founders and leading venture investors, and is building a modern operating platform for care navigation and support. With rapid growth underway, they are seeking a hands-on operational leader who can help strengthen the foundation of the business while supporting exceptional patient experience. This role is ideal for a senior operator who thrives in fast-moving environments and enjoys building systems and processes from the ground up. You will work across core operational functions, including credentialing, payer contracting, provider onboarding, and day-to-day workflows that maintain service quality and support organizational scale. This role is not a managerial position — it is execution-oriented and requires comfort working directly in the workstreams.
Requirements
- Seven or more years of operations experience, with healthcare exposure required
- Experience improving clinical outcomes or supporting clinical quality programs
- Prior work in early-stage startup environments building operations from zero to one
- Understanding of health plans and healthcare system structures
- Strong execution skills with a hands-on, problem-solving approach
- Comfortable working in ambiguity and fast-growth environments
Nice To Haves
- Bachelor's degree in a quantitative discipline preferred
Responsibilities
- Build and execute operational processes to support patient experience and scale
- Manage credentialing, payer contracting, and provider onboarding workflows
- Support daily clinical and administrative operations while maintaining service excellence
- Ensure quality and clinical outcomes processes are in place and continuously improved
- Partner with leadership to design and implement scalable systems and infrastructure
- Join the team onsite in San Francisco approximately three times per month
Benefits
- Competitive base salary with meaningful equity.
- High-salary or high-equity tracks available.
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What This Job Offers
Job Type
Full-time
Career Level
Director
