Director of Health Services

MBK Senior Living•Gilbert, AZ

1d•Onsite

About The Position

At MBK Senior Living, the Director of Health Services (DHS) is a pivotal role, embodying the company's philosophy of "Yoi Shigoto" (good, quality work) by leading the comprehensive implementation of health and wellness services within the community. This position is crucial for establishing MBK Senior Living as a premier senior living provider. The DHS acts as a primary liaison, fostering connections with residents' families, hospital personnel, physicians, community organizations, and other service agencies to ensure high-quality care. A key responsibility involves the recruitment, training, management, and leadership of a dedicated care team. This team is tasked with delivering superior care while upholding the physical, psychological, and emotional well-being of residents, all in alignment with MBK’s core values. The DHS is instrumental in developing individualized service plans that integrate residents' needs for independence, dignity, autonomy, and purpose, actively involving residents and their loved ones in this process. The role also involves ensuring continuity of resident wellness by coordinating health and wellness services across departments and acting as a resource for residents and their families.

Requirements

Certified RN, LPN, or LVN is essential or 2 years of full-time college attendance
Must have completed all of the required specialized Nursing coursework for certification as an RN, LPN or LVN
Must adhere to all requirements to have and maintain license including CEU completion and timely renewal
Prior related work experience functioning in a similar assisted living management role, within a similar industry/work environment is essential
Prior management or supervisory experience is required
Current First Aid Certification is required
Must complete Background clearances (as required by government regulations)
Must complete a health screening and provide negative TB test results (must be within the last 6 months or within 7 days of employment)
Valid class of driver’s license required by state for vehicle/van(s) capacity and valid insurance
Must have solid pc skills and be familiar with several Microsoft Office Suite software programs (e.g. Word, Excel, Outlook, Email, etc.), and other office equipment (e.g. scanners, copiers, and fax machines)
Excellent communication skills are required including the ability to speak, write and read English
Must have basic math skills (addition, subtraction and multiplication) as required for personnel actions, budget and other financial responsibilities
Must possess the ability to make independent decisions when circumstances warrant such action, and to remain calm during stressful or emergency situations
Must possess the ability to deal tactfully and professionally at all times with personnel, residents, family members, and guests
Must maintain a neat and organized work environment to promote safe coordination of resident care
Must have a valid driver’s license for the state hired in and reliable transportation for potential resident assessments

Nice To Haves

Bachelor’s Degree in Nursing, Human Services or Health Care field is highly desirable

Responsibilities

Conduct and coordinate potential resident assessments in accordance with current rules, regulations, and community policies and procedures that govern resident assessment, including: ensure that an initial assisted living resident assessment is completed prior to each resident’s move-in date and a comprehensive care plan is completed upon move-in
Invite memory care director (if applicable) to participate in assessments for memory care residents to ensure completion of lifestyle survey and gathering of any psychosocial information
For potential residents with suspected prohibited or complex conditions, consult with regional director of health and wellness along with AFG nurse case manager
Draft initial service plans for new residents; review with responsible parties and Executive Director
Service Plans will be established for each resident that promote independence and dignity; all residents will be evaluated through the lens of attaining total whole-person wellness
Conduct routinely scheduled re-assessments, and change of condition assessments, produce revised service plans, provide to responsible party and obtain signature: per policy:
Draft and update individualized service plans as needed based on assessment
Add qualitative notes to ensure adequate personalization of care delivery
To ensure all residents receive the best possible care and programs to meet their individual needs
Conduct interviews and collect observations of residents on a continual basis
Delegate service plan process to memory care director as appropriate and if applicable
Alert the Executive Director, family members and others (as necessary) of any changes in resident’s physical or emotional health, and the community’s ability to meet those needs under licensure
Ensure continuity of residents’ total wellness by developing methods for the coordination of health and wellness services with other resident services
Work closely with all departments in the community to ensure residents are receiving all available services to enhance their quality of life and promote total wellness
Act as a resource and care manager for the residents and their families - contact physicians directly or through family and others to obtain orders for care
Develop and maintain good working relationships and effective communication with all family and service providers
Direct and assign these to the memory care director as appropriate and if applicable for residents residing in the connections for living neighborhood
Meet regularly with the director of wellness programming and memory care director/wellness program coordinator to ensure that a robust array of program offerings are in place to support the best wellness outcomes for all residents
Meet regularly with the executive chef to ensure that resident special diets are followed and up-to-date, and that a variety of nutritious meals and snacks are offered to promote the best nutritional wellness of all residents participate in community Continuous Quality Improvement (CQI) implementation and evaluation
Coordinate and facilitate weekly interdisciplinary roundtable (resident service plan quality assurance) discussions, including department heads and outside providers as needed (based on resident needs)
Oversee implementation and maintenance of health and wellness databases and systems including but not limited to: wanderguard, electronic MAR, eHR system, electronic check-in system, pager system
Collaborate with director of environmental services to ensure best safety practices for the community including disaster preparedness, infection control protocols and resident elopement drills
Include regional director of wellness programming as a resource for family support – integrate MBK Together into educational offerings for families, team and residents
Recruit, interview, hire, manage, schedule, motivate, coach, train, evaluate and supervise department staff in accordance with community policies, procedures and established budgets
Daily review of timekeeping, meal breaks and overtime
Conduct orientation for new Team Members – MBK all team cultural orientation, all team dementia basics, caregiver skills orientation, and medication technician training
Ensure on-going training and education for all Team Members, in accordance with all governing requirements, and community policies and procedures to ensure that staff is properly trained in: competent delivery of medications to residents, safety and emergency procedures, documentation / record keeping, resident’s records and acceptable treatments, etc., and in providing the best care possible for our MBK Senior living residents
Ensure all care staff complete State required training: initial caregiver orientation and ongoing monthly inservices
Gather return demonstration of learned caregiver and medication technician skills by observing team members – coach and re-train as needed
Train, assign and supervise care and medication documentation and oversee appropriate use of resident progress notes, alert charting, end of shift reports, incident reporting, weight monitoring, behavior monitoring, medication administration records, narcotic counts, medication destruction, medication refill documentation, and all other documented health and wellness processes.
Ensure care team participation in daily SPARKS meetings – lead by example
Perform all administrative duties accurately and timely including expense reporting, submission of invoices, team member evaluations, necessary forms, reports, evaluations, studies, surveys, resident records, assessments, care profiles, etc., including: coordinate departmental schedule to ensure adequate staffing in accordance with legal requirements, community standards, policies, procedures, and budgets
Ensure coverage of job duties within the department during Team Member absences, either through delegation or personal completion of duties
Maintain inventory of supplies necessary for resident care
Coordinate prescription orders with doctors’ offices, as well as pharmacy delivery of medications including: oversee the central storage, tracking and delivery of medications
Ensure all medication carts are in order
Ensure all medication records administration are completed per guidelines and State regulations
Responsible for the overall safety, health and wellness of all residents including: ensure that all governing requirements are closely monitored and executed
Ensure that all physician orders are carried out properly
Offer health and wellness clinics and classes for residents – one scheduled monthly. Can be delegated to outside providers – to include physical, psychological and emotional wellness topics
Aid in the community marketing effort through positive interactions, acting as a liaison between the community, and families/outside health service providers
Key management member acting as Manager on Duty when necessary
Attend all regional and required department head meetings and trainings including monthly wellness meet-ups
Perform other job duties or special projects as assigned/requested by the Executive Director
Collaborate with Allen Flores Group (AFG) nurse case manager and regional director of health and wellness to ensure compliance with MBK policy and procedure and State Regulatory Guidelines
Maintain a safe and secure environment for all staff, residents, and guests following established safety standards, policies and procedures
Understand and comply with all Federal, State, and local regulations, and all company policies and procedures concerning the department
Display tact and friendliness when dealing with residents, Team Members and guests
Promote and lead with a spirit of teamwork and open communication in accordance with the MBK principles and core values
Assist Executive Director in completing an annual budget including: ensure the financial goals are met monthly
Manage labor and other expenses to meet these financial goals
Possess the ability and desire to minimize waste and misuse of supplies/equipment

Benefits

Impacting lives and building lasting relationships
Executing exceptional signature programs in dining, fitness, wellness, and care
A supportive community team that encourages personal and professional growth and celebrates your success
A fun-filled, energetic environment that's centered in hospitality and high-quality service
Competitive salaries
Professional development, training, and personal coaching through our Mentor, Buddy, and Executive Director in Training Programs
Education loan assistance & scholarships
Financial and legal services
Team Member discounts
Health and Wellness resources
Rich benefits package including Medical, Dental, Vision and 401k matching up to 4%
Childcare and eldercare assistance
Flexible spending accounts