Director of Health Services

MBK Senior Living•Gilbert, AZ

1d•Onsite

About The Position

At MBK Senior Living, the Director of Health Services (DHS) is a pivotal role, embodying the company's 'Yoi Shigoto' philosophy of good, quality work by leading the overall implementation of health and wellness services within the community. The DHS acts as a crucial liaison between residents' families, hospital personnel, physicians, community organizations, and other service agencies, ensuring the provision of high-quality care. This role is instrumental in establishing MBK Senior Living as a premier senior living provider. Key responsibilities include hiring, training, managing, and leading a dedicated care team to deliver superior care, while actively promoting the physical, psychological, and emotional wellness of residents, all in alignment with MBK’s core values. The DHS is responsible for integrating residents' needs for independence, dignity, autonomy, and purpose into their individualized plans of care, developed in partnership with residents and their loved ones.

Requirements

Certified RN, LPN, or LVN is essential or 2 years of full-time college attendance.
Must have completed all of the required specialized Nursing coursework for certification as an RN, LPN or LVN.
Must adhere to all requirements to have and maintain license including CEU completion and timely renewal.
Prior related work experience functioning in a similar assisted living management role, within a similar industry/work environment is essential.
Prior management or supervisory experience is required.
Current First Aid Certification is required.
Must complete Background clearances (as required by government regulations).
Must complete a health screening and provide negative TB test results (must be within the last 6 months or within 7 days of employment).
Valid class of driver’s license required by state for vehicle/van(s) capacity and valid insurance.
Must have solid pc skills and be familiar with several Microsoft Office Suite software programs (e.g. Word, Excel, Outlook, Email, etc.), and other office equipment (e.g. scanners, copiers, and fax machines).
Excellent communication skills are required, including the ability to speak, write and read English.
Must have basic math skills (addition, subtraction and multiplication) as required for personnel actions, budget and other financial responsibilities.
Must possess the ability to make independent decisions when circumstances warrant such action, and to remain calm during stressful or emergency situations.
Must possess the ability to deal tactfully and professionally at all times with personnel, residents, family members, and guests.
Must maintain a neat and organized work environment to promote safe coordination of resident care.
Must have a valid driver’s license for the state hired in and reliable transportation for potential resident assessments.

Nice To Haves

Bachelor’s Degree in Nursing, Human Services or Health Care field is highly desirable.

Responsibilities

Conduct and coordinate potential resident assessments in accordance with current rules, regulations, and community policies and procedures that govern resident assessment, including: ensure that an initial assisted living resident assessment is completed prior to each resident’s move-in date and a comprehensive care plan is completed upon move-in; invite memory care director (if applicable) to participate in assessments for memory care residents to ensure completion of lifestyle survey and gathering of any psychosocial information; for potential residents with suspected prohibited or complex conditions, consult with regional director of health and wellness along with AFG nurse case manager.
Draft initial service plans for new residents; review with responsible parties and Executive Director.
Conduct routinely scheduled re-assessments, and change of condition assessments, produce revised service plans, provide to responsible party and obtain signature: per policy.
Draft and update individualized service plans as needed based on assessment.
Add qualitative notes to ensure adequate personalization of care delivery.
Conduct interviews and collect observations of residents on a continual basis.
Delegate service plan process to memory care director as appropriate and if applicable.
Alert the Executive Director, family members and others (as necessary) of any changes in resident’s physical or emotional health, and the community’s ability to meet those needs under licensure.
Ensure continuity of residents’ total wellness by developing methods for the coordination of health and wellness services with other resident services.
Work closely with all departments in the community to ensure residents are receiving all available services to enhance their quality of life and promote total wellness.
Act as a resource and care manager for the residents and their families.
Contact physicians directly or through family and others to obtain orders for care.
Develop and maintain good working relationships and effective communication with all family and service providers.
Direct and assign these to the memory care director as appropriate and if applicable for residents residing in the connections for living neighborhood.
Meet regularly with the director of wellness programming and memory care director/wellness program coordinator to ensure that a robust array of program offerings are in place to support the best wellness outcomes for all residents.
Meet regularly with the executive chef to ensure that resident special diets are followed and up-to-date, and that a variety of nutritious meals and snacks are offered to promote the best nutritional wellness of all residents.
Participate in community Continuous Quality Improvement (CQI) implementation and evaluation.
Coordinate and facilitate weekly interdisciplinary roundtable (resident service plan quality assurance) discussions, including department heads and outside providers as needed (based on resident needs).
Oversee implementation and maintenance of health and wellness databases and systems including but not limited to: wanderguard, electronic MAR, eHR system, electronic check-in system, pager system.
Collaborate with director of environmental services to ensure best safety practices for the community including disaster preparedness, infection control protocols and resident elopement drills.
Include regional director of wellness programming as a resource for family support – integrate MBK Together into educational offerings for families, team and residents.
Recruit, interview, hire, manage, schedule, motivate, coach, train, evaluate and supervise department staff in accordance with community policies, procedures and established budgets.
Daily review of timekeeping, meal breaks and overtime.
Conduct orientation for new Team Members – MBK all team cultural orientation, all team dementia basics, caregiver skills orientation, and medication technician training.
Ensure on-going training and education for all Team Members, in accordance with all governing requirements, and community policies and procedures to ensure that staff is properly trained in: competent delivery of medications to residents, safety and emergency procedures, documentation / record keeping, resident’s records and acceptable treatments, etc., and in providing the best care possible for our MBK Senior living residents.
Ensure all care staff complete State required training: initial caregiver orientation and ongoing monthly inservices.
Gather return demonstration of learned caregiver and medication technician skills by observing team members – coach and re-train as needed.
Train, assign and supervise care and medication documentation and oversee appropriate use of resident progress notes, alert charting, end of shift reports, incident reporting, weight monitoring, behavior monitoring, medication administration records, narcotic counts, medication destruction, medication refill documentation, and all other documented health and wellness processes.
Ensure care team participation in daily SPARKS meetings – lead by example.
Perform all administrative duties accurately and timely including expense reporting, submission of invoices, team member evaluations, necessary forms, reports, evaluations, studies, surveys, resident records, assessments, care profiles, etc.
Coordinate departmental schedule to ensure adequate staffing in accordance with legal requirements, community standards, policies, procedures, and budgets.
Ensure coverage of job duties within the department during Team Member absences, either through delegation or personal completion of duties.
Maintain inventory of supplies necessary for resident care.
Coordinate prescription orders with doctors’ offices, as well as pharmacy delivery of medications.
Oversee the central storage, tracking and delivery of medications.
Ensure all medication carts are in order.
Ensure all medication records administration are completed per guidelines and State regulations.
Responsible for the overall safety, health and wellness of all residents.
Ensure that all governing requirements are closely monitored and executed.
Ensure that all physician orders are carried out properly.
Offer health and wellness clinics and classes for residents – one scheduled monthly. Can be delegated to outside providers – to include physical, psychological and emotional wellness topics.
Aid in the community marketing effort through positive interactions, acting as a liaison between the community, and families/outside health service providers.
Key management member acting as Manager on Duty when necessary.
Attend all regional and required department head meetings and trainings including monthly wellness meet-ups.
Perform other job duties or special projects as assigned/requested by the Executive Director.
Collaborate with Allen Flores Group (AFG) nurse case manager and regional director of health and wellness to ensure compliance with MBK policy and procedure and State Regulatory Guidelines.
Maintain a safe and secure environment for all staff, residents, and guests following established safety standards, policies and procedures.
Understand and comply with all Federal, State, and local regulations, and all company policies and procedures concerning the department.
Display tact and friendliness when dealing with residents, Team Members and guests.
Promote and lead with a spirit of teamwork and open communication in accordance with the MBK principles and core values.
Assist Executive Director in completing an annual budget.
Ensure the financial goals are met monthly.
Manage labor and other expenses to meet these financial goals.
Possess the ability and desire to minimize waste and misuse of supplies/equipment.

Benefits

Impacting lives and building lasting relationships
Executing exceptional signature programs in dining, fitness, wellness, and care
A supportive community team that encourages personal and professional growth and celebrates your success
A fun-filled, energetic environment that's centered in hospitality and high-quality service
Competitive salaries
Professional development, training, and personal coaching through our Mentor, Buddy, and Executive Director in Training Programs
Education loan assistance & scholarships
Financial and legal services
Team Member discounts
Health and Wellness resources
Rich benefits package including Medical, Dental, Vision and 401k matching up to 4%
Childcare and eldercare assistance
Flexible spending accounts