Director of Guest Services - Hotel del Coronado

Hilton•Coronado, CA

4d•$95,000 - $100,000

About The Position

The Hotel del Coronado is currently hiring a Director of Guest Services! This role manages, administers, and supervises all Guest Services/Bell Services and Contracted areas, in order to maintain the highest level of courteous, professional and efficient service to all guests. Position Summary: · Hires, supervises, counsels, disciplines, and evaluates all Guest Services Department Managers and Team Members. · Action items include, but are not limited to o Managing Self and Valet Parking logistics o Maximizing and Driving revenue opportunities (Parking Pricing, Porterage, Room Drops, etc) o Managing Payroll Costs, Productivity and Staffing Levels o Managing Property Wayfinding, including signage for drives and parking structures o Maintaining ADA compliance o Manage the VIP arrival experience team, sales programs, payroll costs, and review of logs in order to follow up on guest concerns. · Manages all scheduling, and training programs of the Bell, Door, Valet, and Guest Experience Liaison Staff. Monitors employee performance and encourages improvement. · Manages Executive Office projects by directing staff and monitoring progress as required. · Interacts positively with customers and take action to resolve problems to the satisfaction of parties involved. · Develops, inputs into the computer and monitor, daily, weekly, monthly, and annual department wide budgets and forecasts. Reviews, submits for approval, and order capital budget items as required. · All other duties as assigned. Supportive Functions: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. · Coordinates staffing and logistics for all major group movements and special requirements, (e.g., alternative luggage storage for large groups). · Participates in Manager on Duty coverage program requiring constant monitoring throughout hotel and trouble shoot problems.

Requirements

Works with a positive “can-do” attitude.
Excellent verbal and written communications skills.
Ability to multitask and attention to detail.
Service from the “HEART” approach toward guests and the team.
Minimum Education: High School Diploma
Minimum Years of Experience: 5 years of hotel experience
Minimum Years of Experience: 3 years of luxury hotel experience
Valid driver’s license with clean record

Nice To Haves

Education: Bachelor’s Degree preferred
Minimum Years of Experience: 2 Years Supervisory/Management Experience including Project Management
Minimum Years of Experience: 1 Year Parking Management Experience preferred

Responsibilities

Hires, supervises, counsels, disciplines, and evaluates all Guest Services Department Managers and Team Members.
Managing Self and Valet Parking logistics
Maximizing and Driving revenue opportunities (Parking Pricing, Porterage, Room Drops, etc)
Managing Payroll Costs, Productivity and Staffing Levels
Managing Property Wayfinding, including signage for drives and parking structures
Maintaining ADA compliance
Manage the VIP arrival experience team, sales programs, payroll costs, and review of logs in order to follow up on guest concerns.
Manages all scheduling, and training programs of the Bell, Door, Valet, and Guest Experience Liaison Staff.
Monitors employee performance and encourages improvement.
Manages Executive Office projects by directing staff and monitoring progress as required.
Interacts positively with customers and take action to resolve problems to the satisfaction of parties involved.
Develops, inputs into the computer and monitor, daily, weekly, monthly, and annual department wide budgets and forecasts.
Reviews, submits for approval, and order capital budget items as required.
Coordinates staffing and logistics for all major group movements and special requirements, (e.g., alternative luggage storage for large groups).
Participates in Manager on Duty coverage program requiring constant monitoring throughout hotel and trouble shoot problems.
All other duties as assigned.

Benefits

Access to your pay when you need it through DailyPay
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs