Director of Guest Services - West Valley City, UT

Wasatch Property Management•West Valley City, UT

2d•Onsite

About The Position

Summary/Objective: The position of Director of Guest Services is primarily to manage the safety and security of the property guests, tenants, employees and the physical facility and parking fields. Additionally, the Guest Services Director manages a team of Hosts that ensure the safety of all peoples and property associated with Valley Fair. This position includes training and development of a team, communication with city officials, and reporting and record keeping for all major incidents. Essential Functions: Staffing, training and managing the Guest Services team “Hosts”. Oversight of the camera network, including monitoring and maintenance. General safety and security of the entire property and its human visitors. The security of the facilities and equipment owned and operated by Valley Fair. Monitoring fire panels and suppression systems. Communication with police and law enforcement agencies for collaboration of property safety and security. Incident reporting procedures and record keeping, including graffiti, crimes, property damage. Tenant communication and interaction regarding safety, security and loss prevention. Trespassing of individuals in severe violation of property codes of conduct. Unleased site monitoring and reporting. Access for vendors and repair technicians. Radio communication procedures and training as well as equipment upkeep. Opening and securing doors at open and close of mall hours. Monitoring the site during overnight and closed hours. Managing mobile patrols including vehicle or cart usage, safety and maintenance. Competencies: Extremely detail oriented and organized. Able to take direction and work with minimal oversight. Enthusiastically dedicated to the fact that all of their efforts are to benefit guests of the property. Understanding of the fact that in order to be effective they must devote their attention to a continuing flow of major and minor situations. Adaptability to frustration from details, even though these troublesome decisions may be assigned to others within the division. Possessed with the ability to communicate with vendors and direct their actions to align with the property Able to maintain office records and files, which are available for ready reference. Adaptable to changes or improvements that will enhance the economy, efficiency and productivity of every aspect of management performance. Self-disciplined to the point that they are unruffled by annoyances or disappointments which they accept as integral parts of their professional activities. Cheerful toward the owner/partners, employees, tenants and all others who come in contact with them in the conduct of business. Pleasantly uncompromising when it comes to matters of established policy. Diplomatic and their lines of communication are always open. Integrity, honesty and capability are essential An innovator and creator, uses their unique talents and skills to ensure maximum income

Requirements

Extremely detail oriented and organized.
Able to take direction and work with minimal oversight.
Enthusiastically dedicated to the fact that all of their efforts are to benefit guests of the property.
Understanding of the fact that in order to be effective they must devote their attention to a continuing flow of major and minor situations.
Adaptability to frustration from details, even though these troublesome decisions may be assigned to others within the division.
Possessed with the ability to communicate with vendors and direct their actions to align with the property
Able to maintain office records and files, which are available for ready reference.
Adaptable to changes or improvements that will enhance the economy, efficiency and productivity of every aspect of management performance.
Self-disciplined to the point that they are unruffled by annoyances or disappointments which they accept as integral parts of their professional activities.
Cheerful toward the owner/partners, employees, tenants and all others who come in contact with them in the conduct of business.
Pleasantly uncompromising when it comes to matters of established policy.
Diplomatic and their lines of communication are always open.
Integrity, honesty and capability are essential
An innovator and creator, uses their unique talents and skills to ensure maximum income
A valid drivers license and reliable form of transportation are required for this position.

Nice To Haves

4 year College Degree preferred
4-6 years security management experience, law enforcement experience preferred

Responsibilities

Staffing, training and managing the Guest Services team “Hosts”.
Oversight of the camera network, including monitoring and maintenance.
General safety and security of the entire property and its human visitors.
The security of the facilities and equipment owned and operated by Valley Fair.
Monitoring fire panels and suppression systems.
Communication with police and law enforcement agencies for collaboration of property safety and security.
Incident reporting procedures and record keeping, including graffiti, crimes, property damage.
Tenant communication and interaction regarding safety, security and loss prevention.
Trespassing of individuals in severe violation of property codes of conduct.
Unleased site monitoring and reporting.
Access for vendors and repair technicians.
Radio communication procedures and training as well as equipment upkeep.
Opening and securing doors at open and close of mall hours.
Monitoring the site during overnight and closed hours.
Managing mobile patrols including vehicle or cart usage, safety and maintenance.