Director of Growth Strategy

MarqVision

19d • $217,000 - $247,000

About The Position

Protecting and building a future shaped by original ideas, innovations, and creativity.
From counterfeits and pirated content to fraudulent sites and unauthorized sellers, MarqVision provides an end-to-end brand integrity platform across e-commerce, social media and emerging AI platforms. Our AI-powered managed service platform for global control and intelligence enables rapid, scalable enforcement—allowing partners to move faster, protect revenue, and preserve their reputation across every digital touchpoint. As a leading online protection solution, we help market leaders identify and remove counterfeits and pirated content from over 1,500 platforms and thousands of rogue websites in over 118 countries.
In a time when IP infringements pose an increasingly serious challenge, we believe that democratizing legal expertise and access to the latest in generative AI technology is critical for continuing to support the inventors, developers, and artists of the world who work tirelessly to deliver safe, high-quality products.
Founded by Harvard Law graduates in 2020, MarqVision recently raised their Series B (total funding $90M) and is backed by Y Combinator, Peak XV (formerly Sequoia Capital India), HSG (formerly Sequoia Capital China), Salesforce Ventures, Altos Ventures, DST Global Partners, and Softbank. Recognized with an LVMH Innovation Award and the Inc 5000 Fastest Growing Companies award in 2025, MarqVision continues to push boundaries in brand control, ensuring that innovation, creativity, and trust remain safeguarded in a rapidly evolving digital world.
The Role
We are hiring a Director of Growth Strategy to help evolve our Customer Success organization toward a more intentional, value-driven expansion motion. This is a commercial–customer success hybrid role for someone who has operated at the intersection of account strategy, renewals, and growth—but prefers influence and leverage over carrying a personal quota. The role is strategic and hands-on, focused on strengthening commercial rigor, value storytelling, and consultative account leadership across our CS team.
You will partner closely with CS leaders, managers, and senior CSMs to move the organization from reactive support to proactive, outcome-driven engagement—supporting renewals, expansion readiness, and complex customer conversations.
How You'll Make an Impact at MarqVision
Customer Success plays a critical role in protecting and growing revenue. This role exists to ensure growth is achieved thoughtfully—grounded in real customer outcomes, strong value narratives, and clear account strategy—while maintaining trust and long-term partnerships.

Requirements

• 8+ years of experience in Customer Success, Account Management, Commercial Strategy, Sales, or a hybrid CS/Sales role in B2B SaaS
• Proven experience leading or influencing renewals, expansions, and pricing or scope discussions
• Strong commercial judgment paired with a customer-first, consultative mindset
• Experience coaching senior ICs and people managers on deal strategy and difficult conversations
• Comfortable navigating ambiguity and helping teams move from accommodation to clear recommendations
• Strategic thinker who is also highly practical and execution-oriented

Responsibilities

• Partner with CS leadership to shape a sustainable expansion and renewal strategy
• Coach CSMs and managers on commercial mindset, value-based narratives, and navigating difficult customer conversations
• Support deal strategy, renewals, pricing discussions, and scope alignment
• Drive strong account strategies focused on outcomes, value, and stakeholder alignment
• Join customer conversations as a strategic partner for high-stakes renewals or growth discussions
• Collaborate cross-functionally with Sales, Product, and Business Partners to ensure alignment between customer value, product reality, and commercial commitments

Benefits

• MarqVision provides a competitive benefits package, including equity opportunities, health benefits including 401(K), and other perks designed to support our employees’ well-being and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed