Director of Group Sales

MCR • New York, NY

11d

About The Position

The Director of Group Sales at the TWA Hotel is responsible for directing, coordinating, training, and supervising the Group Sales Managers and support staff in all sales-related activities. Responsible for assisting in the creation of strategies and the direct oversight of the execution of plans and tactics used to focus on increasing direct revenue for the property, with direct responsibility over the Corporate group segment. Responsible for growing existing accounts and generating new business to ensure that revenues meet or exceed budget in order to maximize revenue and profits, and to improve the hotel's performance in the marketplace.

Requirements

• Minimum of five years' experience in the hotel industry in group or catering sales.
• Three years as a Senior Manager, Assistant Director of Sales, or Director of Group Sales preferred.
• Strong computer skills and familiarity with industry-specific systems, such as Delph.fdc, along with proficiency in Microsoft Office and Google Apps.
• Extensive background in hotel sales and hospitality.
• Excellent time management, organizational and problem-solving skills.
• Strong communication skills and customer service experience.
• An aptitude for self-motivation.
• A can-do attitude and a hands-on approach to client management.
• Strong computer skills.
• A flexible schedule that allows you to be available days, nights, holidays and weekends based on demands of the hotel and clients.
• The ability and desire to attend travel trade shows and hotel industry-related events.

Nice To Haves

• Three years as a Senior Manager, Assistant Director of Sales, or Director of Group Sales preferred.

Responsibilities

• Direct and manage all group sales activities to maximize revenue for the Hotel.
• Oversee proactive and reactive initiatives in the Corporate segment - including account acquisition, share-shifting, and retention of corporate accounts.
• Develops sales plans and strategies to meet or exceed established revenue and room night goals, and other reports as directed/required.
• Collaborate with the Director of Hotel Sale to develop rates, group ceilings, and deployment strategies through review of competitive data, demand analysis, and mix management.
• Recruit, direct, manage, train, and counsel sales staff.
• Participate in sales presentations, property tours and customer meetings.
• Conduct and attend business review meetings, strategic sales meetings, management meetings and other meetings as required/requested.
• Supervise, administer, and ensure timely completion of all activities of the Sales Department.
• Develop a complete knowledge of company sales policies and ensure knowledge of and adherence to those policies by the group sales team.
• Evaluate new and incremental business opportunities/promotions to maximize revenue for the hotel.
• Responds to sales inquiries, initiates new sales, prospects and qualifies leads and solicits potential clients, conducts site visits, answer questions, negotiates contracts, service accounts and analysis lost business for the hotel.
• Ensure group sales team is held accountable for those accounts within their respective markets.
• Ensuring MCR Sales standard operating procedures are followed and completed accurately.
• Generating quarterly SMART plans and aiding with the preparation of sales reports for sales team on a weekly basis.
• Identifying and acting on business opportunities through a constant pursuit of knowledge about top accounts, market trends, competition and customers.
• Developing key relationships within the community to strengthen and expand the customer base.
• Exemplifying customer service by interacting with guests before, during and after all sales phase in a professional, courteous and ethical manner to obtain feedback on product quality and service levels.
• Collaborating with the MCR Executive team to develop and implement cutting-edge, comprehensive plans for groups and events.
• Displays leadership by managing all sales efforts for the hotel: leading by example and mentoring team members to effectively implement smart strategies.
• Must be able to communicate accurately and effectively in verbal and written form with guests and associates so as to respond accurately and completely to people to give directions, instructions, information, answer questions and provide service as required.
• Working to continuously improve customer service by integrating obtained feedback and personal judgement into action plans for hotel sales and event managers.
• Other duties as assigned by manager.

Benefits

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral Bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance - available after30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed