Director of Global Commercial Sales

PagerDuty•Atlanta, GA

39d•Hybrid

About The Position

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace. We are seeking a strategic, execution-obsessed leader to architect and scale our high-velocity commercial sales engine. You'll lead a small high-performing velocity team while reimagining how we acquire and grow customers through digital-first, AI-powered workflows that prioritize self-service and automation before human intervention. Your mission: compress sales cycles, maximize conversion rates, and build a scalable, repeatable motion that turns prospects into customers faster than they thought possible. This is a builder role for someone who thinks in systems, obsesses over conversion metrics, and knows that the best sales motion is the one customers barely notice—because it's that seamless. You'll deploy agentic tools, intelligent routing, and data-driven playbooks to create a frictionless experience from SDR/BDR outreach through commercial close and expansion, while supporting enterprise pipeline generation and acquisition ith the same velocity mindset.

Requirements

5+ years of progressive sales leadership experience with direct responsibility for revenue targets and team management in a B2B SaaS environment, with demonstrated success implementing digital-first sales approaches and automation technologies.
Demonstrated success in building a high-performing, metrics-driven SDR/BDR function
Proven track record of owning and consistently delivering against revenue numbers with experience managing forecasting processes and providing accurate weekly pipeline reporting. Success scaling revenue through automated and digital channels.
Expert-level proficiency with Salesforce.com, sales engagement platforms, and marketing automation tools.
Hands-on experience implementing and optimizing AI-powered sales development tools, with understanding of how to balance automated engagement with human intervention for maximum effectiveness to attain business new and expand targets.
Proven ability to design and implement scalable processes that prioritize digital engagement and automation while maintaining high conversion rates and customer experience standards.
Strong analytical skills with the ability to interpret performance data from both agentic tools and human activities, identifying optimal intervention points and conversion opportunities.
Education: Bachelor's degree required.

Responsibilities

Lead and scale a global team of Sales Development Representatives, Business Development Representatives and Sales Representatives focused on commercial (SMB, VSB, MidMarket) acquisition and expansion as well as cover enterprise acquisition
Develop and execute comprehensive strategies that prioritize agentic tools, automated sequences, and digital engagement
Own and deliver against new business and expansion revenue forecasts with weekly accuracy and accountability
Design and implement processes that leverage our agentic SDR tool as the primary driver of initial prospect engagement, qualification, and nurturing while ensuring human sellers step in at optimal conversion points to maximize pipeline efficiency
Leverage advanced Salesforce capabilities and sophisticated email sequences to create seamless, automated customer journeys
Partner with our programs team to build and optimize automated email programs, chatbot interactions, and digital touchpoints which span across acquisition and expansion lifecycle moments
Monitor tool performance (including agentic tools), analyze effectiveness metrics, and continuously refine automated prospecting, qualification, and nurturing workflows
Establish clear protocols for when and how human reps engage in the sales process, ensuring seamless handoffs from agentic tools to human representatives. Focus human efforts on high-value activities that require personal touch and relationship building
Work collaboratively with Marketing, Sales Operations, Customer Success, and Product teams to optimize digital lead flow to attain quarterly new + expansion targets
Establish comprehensive reporting frameworks that provide actionable insights into agentic tool performance, digital engagement metrics, and human intervention points to be shared across Commercial leadership team as well as senior leadership across sales and marketing
Coach and develop a team of junior sales represenattives to grow their sales careers at PagerDuty and beyond

Benefits

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs