Director of Fulfillment Operations
About The Position
Who We Are: We’re Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C, B2B and public sector organizations to unify commerce operations from product discovery to product delivery. We’re building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth. Our goal is to be the global backbone of commerce. To achieve it, we’re looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We’d love to hear from you. Cart.com Fast Facts: 6,000+ customers worldwide 1,600+ employees globally 17 warehouses nationwide, totaling over 10 million square feet of space Headquartered in Houston, TX with international offices in Mexico and Poland Our values: Cart.com is building a company that is committed to living out these 6 core values: Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about. Think beyond the box: “We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems. Don’t give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story. Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community. Work together: We’ve built a team that prides itself on diversity of thought and background. Collaboration is better with contrast. Remember to be human: We work hard, but we leave room for the people, places and things that we love. This position is open to applicants or individuals who are located in or around Florence, NJ and able to work 1st shift schedule with flexibility for longer hours based off of business and peak needs. The Role: The Site Director oversees day-to-day operations of a fulfillment center, ensuring execution of operational plans, client satisfaction, and safe, efficient performance. This role owns site P&L, talent development, and cultural leadership at the facility level.
Requirements
- 6+ years of progressive operations experience.
- Direct leadership in a fulfillment or 3PL environment (D2C/B2C focus).
- Managed budgets of $30M–$75M.
- Experience in Lean/CI methodology.
- Able to lift 25+ lbs
Nice To Haves
- Fast paced, high volume, multi-client, unit-pick fulfillment center environment experience
- Knowledge of Warehouse Management Systems (ideally, Manhattan WMS and Pyramid WCS).
- Success during traditional holiday ‘peak’ ecommerce
- Culture of improvement or transformation with continuous improvement experience.
- Bachelors Degree
Responsibilities
- Engage with broader team for support to site operations
- Manage annual budget and site P&L.
- Lead Operations Managers and supervisors to meet site KPIs.
- Build and maintain client relationships at the operational level.
- Ensure adherence to safety policies and standard operating procedures.
- Develop site leadership talent and succession plans.
- Serve as escalation point for operational issues and client challenges.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1,001-5,000 employees
