Director, eCommerce Operations & Fulfillment

Careers at Pressed•Culver City, CA

17h

About The Position

The Director, eCommerce Operations & Fulfillment owns the operational backbone of Pressed Juicery’s direct-to-consumer business, ensuring growth initiatives are executable, profitable, and delivered with a consistent, high-trust customer experience. This hands-on role sits at the intersection of Marketing and Operations, translating campaigns, promotions, and product decisions into inventory-ready, fulfillment-ready, and cost-optimized execution. The role oversees dropship and fulfillment operations to ensure demand generation is proactively enabled—rather than constrained—by downstream execution. They drive alignment, accountability, and performance across the full B2B and DTC lifecycles, from campaign readiness through post-purchase experience.

Requirements

10+ years of experience in eCommerce operations, fulfillment, or DTC operations within a consumer brand.
Proven ownership of dropship and 3PL relationships, including KPI development and performance management.
Strong understanding of shipping economics, packaging trade-offs, and fulfillment operations.
Experience partnering closely with Marketing and Digital teams in a high-growth environment.
Must be legally authorized to work in the United States without restriction.

Responsibilities

Own operational readiness and performance for the Digital B2B and DTC business across service, cost, and execution outcomes.
Ensure campaigns, promotions, and product launches are supported by inventory availability, capacity planning, and fulfillment readiness.
Act as the connective tissue between commercial strategy and operational execution.
Lead day-to-day dropship and fulfillment operations in partnership with Supply Chain and third-party logistics providers.
Develop and own KPIs for 3PL performance (e.g., speed, accuracy, cold-chain integrity, reliability).
Monitor performance, identify gaps, and drive corrective actions to improve service levels and efficiency.
Own shipping strategy and delivery-promise design, balancing speed, reliability, cost, and customer expectations.
Ensure delivery promises are accurate, scalable, and aligned with brand trust and conversion goals.
Optimize eCommerce unit economics across shipping, packaging, fulfillment efficiency, and operational trade-offs.
Own packaging strategy in partnership with Operations, ensuring solutions support product integrity, cost targets, scalability, and brand experience.
Partner with Guest Services to reduce post-purchase issues (e.g., status inquiry tickets, damages, replacements) through root-cause analysis and operational fixes.
Improve the end-to-end customer experience from checkout through delivery and resolution.
Partner closely with Marketing, Digital, Finance, Supply Chain, and Guest Services to drive shared accountability for service, cost, and customer experience outcomes.
Translate strategy into clear operational plans, priorities, and trade-offs to enable faster, better decision-making.