Director of Front Office - Residences at The Little Nell

Residences at The Little Nell•Aspen, CO

10d•$90,000 - $100,000

About The Position

Position Summary The Director of Front Office leads all Front Office operations including Front Desk, Concierge, Guest Services, Breakfast and Après services to ensure seamless delivery of exceptional guest experiences. This role drives strategic initiatives, fosters cross-departmental collaboration, and upholds brand standards. This position reports to the General Manager. The salary range for this position is $90,000 - $100,000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus. Job Posting Deadline Applications for this position will be accepted until December 28, 2025.

Requirements

Bachelor's degree in Hospitality Management, Business Administration, or related field required
Minimum of 5 to 7 years of progressive leadership experience in Front Office/Concierge/Guest Services, within a luxury or full-service hospitality environment preferred
Valid driver’s license required
Deep knowledge of hospitality industry trends, guest service innovations, and operational best practices
Exceptional communication and interpersonal skills, with the ability to influence at all organizational levels
Advanced proficient knowledge in Microsoft Office suite and hotel management systems
Strong financial acumen with proven ability to manage budgets, control labor costs, and drive profitability
Strategic thinker with a problem-solving mindset and passion for elevating guest experiences
Ability to foster a collaborative, inclusive, and high-performance culture across diverse teams
Demonstrated ability to lead during experiences and ensure compliance with safety/security protocols
Flexible and adaptable to evolving business needs, including weekends, evenings and holidays
Demonstrated success in managing large, diverse teams and multi-departmental operations
Bilingual ability to speak both English and Spanish fluently

Responsibilities

Provide strategic leadership and direction for Concierge, Guest Services operations, and Breakfast and Après, ensuring alignment with overall operational goals and brand standards
Oversee department managers and guide supervisory practices including performance management, progressive discipline, and succession planning
Drive staff development initiatives, fostering a culture of motivation, accountability, and continuous improvement through regular leadership meetings and training programs
Serve as the Manager on Duty as needed and/or assign a Manager on Duty, representing property leadership and making high-level operational decisions
Ensure operational excellence by overseeing payroll administration, labor cost controls, and compliance with financial deadlines (including Kronos Payroll Cycles and Tip/Commission reporting)
Establish and monitor front office service standards, coaching the team to deliver exceptional guest experiences and proactively resolve escalated guest concerns
Partner with Finance and General Manager to prepare and analyze monthly accounting reports, forecasts, and budgets, ensuring departmental financial performance meets or exceeds targets
Oversee vendor relationships and ensure compliance with safety, fire, and vehicle maintenance protocols
Collaborate closely with the General Manager to review guest performance metrics, identify opportunities, and implement strategic initiatives
Lead emergency preparedness and security procedures, ensuring staff readiness and compliance with regulatory requirements
Champion innovation and process improvement across guest services
Other duties as assigned