Houseperson - Residences at The Little Nell

Residences at The Little Nell•Aspen, CO

About The Position

The Residences at The Little Nell offer exquisite private mountainside homes and guest rooms situated at the base of Aspen Mountain—truly paradise for those who love the outdoors. Owners and rental guests enjoy exceptional personal service delivered by Aspen’s Forbes Five-Star, AAA Five-Diamond Little Nell team, along with effortless ski-in/ski-out access to legendary Aspen Mountain. Every detail is designed to delight, creating a distinguished and grand living experience. The dramatic, mountain-inspired architecture features exceptional finishes, custom furnishings, fine art, and curated collectibles. Expansive private decks and furnished balconies overlook breathtaking mountain scenery and the vibrant energy at the base of the gondola. Floor plans are thoughtfully designed for luxurious living, with guest rooms ranging from 450 to 850 square feet and Residences spanning 1,700 to 4,000 square feet. Residences at The Little Nell offers guests in 26 units access to an unbelievably stunning rooftop pool & water garden, a gym and yoga studio with a view, and a service team awaiting guests arrival. Position Summary The Houseperson supports the housekeeping team by maintaining cleanliness in public areas, restocking supplies, and assisting with linen distribution and guest requests. This role ensures a seamless guest experience by upholding hotel cleanliness standards and providing essential operational support. This position reports to the Director of Housekeeping.

Requirements

High School Diploma or high school equivalent preferred
Proficient knowledge in cleaning experience
Understanding of proper cleaning techniques, sanitation standards, and safety protocols
Familiarity with hotel housekeeping procedures and service standards
Knowledge of proper handling, storage, and usage of cleaning chemicals and equipment
Awareness of OSHA regulations and workplace safety practices
Understanding of inventory control and supply restocking procedures
Ability to prioritize and complete tasks efficiently
Ability to identify and address guest needs or housekeeping concerns in a timely manner
Ability to complete assignments with minimal supervision while maintaining quality standards
Adapt to shifting priorities and guest needs in a fast-paced environment
Friendly and professional demeanor when interacting with guests and co-workers
Ability to properly use and maintain cleaning tools, carts, and equipment while following safety protocols
Ability to communicate verbally in Spanish and English and understand written instructions in English
Ability to reach, crouch, kneel, stand or be on your feet, kneel and bend for extended periods of time
Regularly work in adverse conditions and required to use protective equipment to prevent exposure to hazardous materials as well as an office environment and may be required to walk on slippery and uneven surfaces
Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

Responsibilities

Maintain cleanliness of public areas, hallways, elevators, and back-of-house spaces in accordance with hotel standards
Assist housekeeping staff by delivering linens, towels, and cleaning supplies to assigned floors or storage areas
Collect and transport soiled linens and trash from guest floors to designated disposal or laundry areas
Ensure housekeeping carts, closets, and storage areas are organized and fully stocked
Respond promptly to guest requests for extra amenities, rollaway beds, cribs, or other housekeeping needs
Assist in deep cleaning projects, including carpet shampooing, window washing, and furniture polishing
Report maintenance issues, damaged items, or safety hazards to the appropriate department
Maintain a professional, courteous, and helpful demeanor when interacting with guests and co-workers
Follow all hotel safety and security protocols, including proper use of cleaning chemicals and equipment
Assist with inventory management by tracking and restocking housekeeping supplies as needed
Uphold the hotel’s standards of cleanliness, organization, and guest service always
Other duties as assigned
Ensuring public areas, hallways, and supply closets are clean and well-maintained
Supporting room attendants and other hotel staff by delivering linens, supplies, and assisting with heavy lifting