Director of Front Office - $85,000- $95,000

Hyatt Hotels Corp.•Miami, FL

47d•$85,000 - $95,000•Onsite

About The Position

As the Director of Front Office at the Andaz Miami Beach, you will lead a dynamic team in delivering exceptional guest experiences that reflect the brand's commitment to luxury, innovation, and personalized service. This role is pivotal in shaping the first and lasting impressions of our guests, ensuring every interaction is seamless, warm, and memorable.

Requirements

A minimum of a Bachelors degree in Hospitality Management or related filed
5 years or more of progressive hotel Luxury Rooms Management experience
Proven success in managing Forbes Four- or Five-Star environments
Prior Experience as Director of Front Office, Front of House Manager, or Front Office Manager in Forbes rated property required
Excellent understanding of sequence of service in luxury environment
Good working knowledge of Reserve/Opera software.
Excellent proficiency with Microsoft Suite applications.
Refined verbal and written communication skills.
Ability to work a flexible schedule; weekends, holidays, overnight shifts
Physically agile, ability to stand or walk for long periods of time.
Excellent time management and organizational skills.
Excellent problem-solving skills.
Strong financial acumen and operational planning skills
Well-groomed, professional appearance
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line.

Nice To Haves

Ability to speak a second Language fluently will be considered an asset.

Responsibilities

Responsible for short- and long-term planning and the management of Andaz Miami Beach Front Office, Front Desk, Bell Services, Communications, Valet and Guest Relations.
Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans.
Maintain guest room inventory as per guidance for the Director Revenue Management.
Ensure all operations and cash handling are adhered to as per policies and procedures.
Maintain excellent communication with the housekeeping department.
Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas.
Analyze, investigate, and resolve guest complaints.
Create expectations, lead people, manage processes, and hold people accountable for the agreed SOPs and Checklists.
Insures proper staffing levels for customer service goals.
Scheduling monthly departmental meetings.
Conduct or ensure all Training and Evaluations are completed as required by Hyatt.
Coach and counsel employees to reflect Hyatt service standards and procedures
Participate in recruitment process for Front Office.
Prepare reports concerning room occupancy, payroll expenses, and department expenses.
Mentor, motivate and teach staff to ensure success.
Plan and co-ordinate activities of Front Office Assistant Managers and line associates
Motivate team members and resolve any issues that occur on the job
Attends periodic staff meetings with other department heads to discuss company policies and patrons' complaints, and to make recommendations to improve service and ensure more efficient operation.
Recruit, train, and mentor a high-performing team of managers and colleagues
Ensure consistent delivery of personalized, anticipatory service
Resolve guest concerns with empathy and efficiency, maintaining high satisfaction scores.
Champion a culture of hospitality and continuous improvement.
Plan and co-ordinate activities of Event supervisors and line associates
Leads the participation in Colleague Experience Survey and completion with the execution of CES Action Plans.
Control all expenditures relating to Front Office, including labour, guest room supplies, and equipment.
Complete various additional tasks and assignments as needed or requested by Resort Manager