Director of Front Office

Stonebridge Hospitality Associates • New Orleans, LA

24d • $70,000 • Onsite

About The Position

The Director of Front Office is responsible for overseeing all front office operations, ensuring exceptional guest service and achieving financial goals. This role includes managing staff, implementing policies, and monitoring performance to deliver outstanding results in line with the hotel's standards.

Requirements

• Bachelor’s degree in Business or Hospitality Management , with 5+ years of progressive Front Office management experience in a 500+ room hotel preferred.
• 3+ years of Front Office management experience for candidates with an associate degree.
• Strong leadership and supervisory skills, with experience in training, coaching, and managing staff.
• Excellent communication skills, both verbal and written, to interact with guests, staff, and management.
• Proficiency in using property management systems, financial reporting, and budgeting.
• Ability to analyze financial reports, apply mathematical concepts such as ratios, percentages, and statistical data.
• Experience in managing guest services, customer relations, and resolving guest complaints.

Nice To Haves

• Specific brand experience and OnQ PMS (Property Management System) certification preferred.

Responsibilities

• Oversee all front office operations, including guest service, check-in/check-out processes, room inventory management, and guest satisfaction.
• Ensure that all front office associates are trained in hotel products, services, and local area knowledge.
• Monitor and assess guest service and satisfaction, making improvements as needed to meet or exceed hotel standards.
• Implement and monitor corporate marketing and up-selling programs to maximize room occupancy and overall revenue.
• Supervise and develop front office associates through training, counseling, and performance evaluations.
• Manage budgets, forecasts, and financial reports for the front office department, analyzing data to make informed decisions.
• Address and resolve guest issues in a timely manner , ensuring a high level of guest satisfaction.
• Recruit, interview, and train new front office associates.
• Participate in the Property Manager on Duty program, overseeing hotel operations during assigned shifts.
• Ensure compliance with safety and emergency procedures, including operation of the Fire Panel and communication with emergency personnel.
• Run daily reports and communicate relevant information to team members and management.
• Ensure consistent adherence to all hotel policies, procedures, and standards.

Benefits

• Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1,001-5,000 employees