Director of Front Office

Montage Hotels & Resorts•New York City, NY

1d•Onsite

About The Position

At Pendry, success is attributed to its associates, who are seen as passionate creators of authentic, personalized experiences. The company fosters a beautiful workplace for learning, growth, and fun, empowering associates to think creatively and discover career growth. Working at Pendry is described as more than a job, but a way of life. The ideal candidate has a passion for Front Office operations, is exceptional at leading a team, and is passionate about providing exceptional service and creating memorable experiences. They should be open to learning, developing, and growing personally and helping others do the same, and possess trustworthiness and integrity.

Requirements

A minimum of three to five years of previous hotel management experience required
Excellent verbal and written communication skills
Ability to prepare and analyze data
Must have intermediate skills with Microsoft Office products (Word, Excel, and Outlook)
Ability to work a flexible schedule

Nice To Haves

Luxury experience strongly preferred

Responsibilities

Create, implement and execute department training, recruiting and innovative pre-shift meetings
Manage associate engagement, scheduling, payroll, performance management, and monthly department meetings
Review daily financial and labor reports, adjusting the operation as needed to achieve annual budget and forecasts
Oversee the arrival and departure experience, ensuring guests expectations are exceeded at all times
Lead by example; support the department operation and provide direct service to guests as needed
Deliver on guests’ expectations and have the desire to create WOW moments
Perform additional duties as assigned that may be outside the scope of duties, based on business needs