Director of Front Office | Faro Blanco Resort & Yacht Club, a Curio by Hilton

SHANER • Marathon, FL

3h

About The Position

As the Director of Front Office, you will be responsible for overseeing the day-to-day operations of the front office department, including reservations, registration, bell services, telephone services, and guest accounting. You will play a critical role in ensuring the highest quality of service for our guests, maintaining operational efficiency, and driving overall guest satisfaction..

Requirements

• A minimum of 1-3 years of front office management experience within the hospitality industry.
• Strong ability to read and interpret safety rules, operating instructions, maintenance procedures, and company manuals.
• Excellent communication skills, with the ability to engage with guests, management, and co-workers in a clear and professional manner.
• High school diploma or equivalent; some college coursework preferred.
• In-depth knowledge of local attractions and activities to assist guests in planning their stay.
• Strong problem-solving skills and ability to think on your feet in high-pressure situations.
• Flexibility to work weekends, holidays, and varied shifts as needed.

Nice To Haves

• Bilingual in English/Spanish is a plus.

Responsibilities

• Guest Service Excellence: Ensure a seamless guest experience by managing all aspects of front office operations, addressing guest concerns, and ensuring complete satisfaction.
• Team Leadership & Development: Recruit, hire, train, and develop front office team members. Ensure team members receive the necessary training in line with Shaner Hotels’ standards.
• Operational Efficiency: Review daily business levels, anticipate peak periods, and proactively plan to handle busy times. Adjust staffing levels and schedules accordingly to meet guest demands while maintaining labor cost controls.
• Training & Development: Provide training to staff on front office procedures, including Night Audit, guest registration, room availability, and more. Ensure all team members are up-to-date on procedures and have the knowledge needed to perform their jobs efficiently.
• Report Management: Ensure that all monthly and end-of-month reports are accurately completed and submitted on time.
• Cashiering & Financial Compliance: Oversee cashiering procedures to ensure adherence to accounting policies and Shaner Hotels’ standards.
• Operational Support: Assist front office team members as needed, ensuring smooth operations and optimal service delivery to guests.
• Facility Management: Monitor and maintain cleanliness, organization, and sanitation of all front office areas, ensuring a professional and welcoming environment.
• Problem Resolution: Handle guest complaints and resolve issues promptly to ensure guest satisfaction, striving to exceed expectations.
• Additional Duties: Perform other duties and responsibilities as assigned to support the department and company goals.

Benefits

• Our leadership team is dedicated to your success. As a hands-on, approachable team, we empower you to lead, make decisions, and drive change.
• You will be joining a group of passionate professionals dedicated to creating exceptional guest experiences.
• Competitive salary and bonus potential, along with excellent benefits
• We celebrate diversity and promote an inclusive, positive workplace culture where all team members are encouraged to thrive.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED