Director of First Impressions

Carlton Senior Living • Orangevale, CA

16d

About The Position

As the Director of First Impressions at Carlton Senior Living, you will be responsible for creating a positive and welcoming experience for visitors, residents, and families. Your role involves greeting individuals with warmth, providing accurate information, handling phone calls, and responding to various needs with exceptional customer service. Additionally, you will assist with administrative tasks, event coordination, and maintaining a professional front desk area.

Requirements

• Must be a minimum of eighteen (18) years old.
• Excellent verbal and written communication skills to interact effectively with residents, families, and colleagues.
• Proficiency in basic computer applications like Microsoft Office, email, and scheduling systems is necessary.

Nice To Haves

• Prior administrative experience is preferred but not required; training will be provided for the right candidate.

Responsibilities

• Greet visitors, residents, and families warmly and professionally, offering accurate information and guidance.
• Answer and direct phone calls, monitor emergency systems, and address resident and guest needs promptly.
• Support administrative duties like maintaining records, handling mail, and coordinating with other departments.
• Assist Sales and Activities teams with event coordination, guest arrangements, and marketing material preparation.
• Maintain a tidy front desk, uphold a professional appearance, and stay informed about community events to engage residents and guests.
• Ensure adherence to safety protocols, emergency plans, and elopement prevention practices.
• Cultivate a collaborative and welcoming environment for residents, families, and team members.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed