Director of First Impressions

Merchants Bank•Winona, MN

12d•Onsite

About The Position

Merchants Bank, Winona, is seeking to hire a part-time Director of First Impressions to join our team. This role will work primarily Tuesday and Thursday 8:30-4:15 with flexibility to work other days during the week as needed including Friday hours of 8:30-5:15. This role can average roughly 15-25 hours a week with some nights or weekend event commitments. We are looking for a friendly, outgoing, and enthusiastic person who is excited about making a positive impression on our customers and guests. The person in this position needs a good knowledge of all the various department functions and the many bank services offered. The position involves a variety of responsible duties, and the person must be able to work independently. A warm, friendly, outgoing, enthusiastic personality is necessary to create a positive first impression. Responsible for receiving, greeting, and assisting everyone who visits this Merchants location. Also responsible for assisting customers that need to enter the safe deposit vault.

Requirements

Requires excellent clerical skills.
Microsoft Office experience preferred.
Good math/numerical skills, excellent verbal skills.
Ability to express self with clarity.

Responsibilities

Daily branch opening and closing procedures.
Meet and greet customers, guests, and employees.
Escort and introduce customers to appropriate employee of each department within main bank facility.
Offer hospitality to customers, guests, and employees (offering beverages, children’s activities, seating accommodations, wheelchair use, etc.)
Keep calendar for customers with appointments and guests coming into the bank.
Open and close safe box vault daily.
Manage customer access to safe boxes.
Provide back-up as needed for Executive Assistant.
During open hours, acts as contact person for Maintenance/Custodian/Courier Department.
Assist with planning/hosting branch lobby events.
Will assist in occasional evening events and annual pancake breakfast.
Take care of main lobby center podiums (supplies, change dates daily).
Responsible for seasonal decorating in the Main Bank.
Assist in hosting Bank history tours.
Responsible for updating the community table.
Merchants Bank Ambassador for the Winona area – guests and visitors ask where to go, what to see, current events in the area, and the history of Winona.
Sell stamps and Cards for a Cause.
May assist with data-entry projects as needed.
Adherence to compliance laws concerning financial institutions, and completion of compliance courses as required for job description.
Have basic knowledge of products and services with ability to answer questions for customers and accurately refer to appropriate department/teammate
Willingness to volunteer in the community
Perform any other duties assigned by management.
Employee will be expected to contribute to a positive working environment through words and actions.
Employee will be expected to greet internal and external customers in a friendly and outgoing manner.
Employee will be expected to take responsibility to ensure that internal and external customers receive outstanding service.
Regular and dependable attendance is an essential function of the job.