Director of First Impressions

United Franchise Group•West Palm Beach, FL

1d•Onsite

About The Position

As a receptionist, you will play a key role in attending to visitors in this fast-paced environment. You will be responsible for dealing with inquiries from customers and employees on the phone and face-to-face. Specific duties for this secretarial, customer service role include: Greet and direct callers, visitors, and employees Notify company employees of visitor arrival Maintain security and telecommunications system Answer incoming telephone calls, determine purpose, and forward calls to appropriate personnel or department. Welcome on-site visitors, determine nature of business, and announce visitors to appropriate personnel. Understand company business and services Answer questions about organization and provide callers with address, directions, and other information. Schedule conference rooms and maintain their appearance Maintain security by following procedures and monitoring visitor activity Maintain safe and clean reception area Manage all conference room calendars Send company wide communications Receive and sign off on deliveries Complete special assignments and other clerical duties as needed

Requirements

We are looking for an extremely organized Receptionist who combines a resilient personality and excellent customer service skills, with an entrepreneurial spirit and strong time management abilities.
In addition, you should be highly organized with the ability to manage multiple priorities and thrive under pressure within a fast-paced environment.
It is also vital that you display excellent verbal and written communication and interpersonal skills, with the ability to quickly establish rapport and credibility to build solid business relationships.
High school diploma or general education degree (GED) is required
OR 1-5 years’ experience in a front desk role
OR equivalent combination of education or experience
Must be able to identify and resolve problems in a timely manner
Maintain a high level of confidentiality
Microsoft Office Suite proficiency a must
Demonstrate accuracy and thoroughness

Responsibilities

Greet and direct callers, visitors, and employees
Notify company employees of visitor arrival
Maintain security and telecommunications system
Answer incoming telephone calls, determine purpose, and forward calls to appropriate personnel or department.
Welcome on-site visitors, determine nature of business, and announce visitors to appropriate personnel.
Understand company business and services
Answer questions about organization and provide callers with address, directions, and other information.
Schedule conference rooms and maintain their appearance
Maintain security by following procedures and monitoring visitor activity
Maintain safe and clean reception area
Manage all conference room calendars
Send company wide communications
Receive and sign off on deliveries
Complete special assignments and other clerical duties as needed