Front Desk

HealthCARE Express•Longview, TX

3d•$15•Onsite

About The Position

Do you make great first impressions? Are you someone who never meets a stranger? If so, HealthCARE Express is looking for reliable, energetic individuals to join our Director of First Impressions (D.O.F.I.) team. As the face of the company, this front desk position plays a critical role in our organization and patient care. Responsibilities: In this role, you will be responsible for greeting patients, verifying their information, and providing assistance when needed. You'll answer phone calls courteously and promptly, ensure clinic forms are replenished, and maintain accurate payment records for patient accounts. Additionally, you'll scan patient information, verify insurance, and maintain confidentiality in line with HIPAA regulations. Your responsibilities also include addressing patient concerns in a timely manner, working professionally with both patients and medical staff, and remaining flexible for cross-training opportunities. Occasionally, you may take on tasks outside the usual scope of practice to help drive our organization's mission forward. Compensation: $15.00 and up per hour, depending on experience. Schedule: 12-hour shifts, 8a to 8p, rotating Saturdays, 30+ hours per week. Benefits: Health Insurance, Dental, Vision, Life Insurance, Short Term Disability, Long Term Disability, Accident Insurance, Critical Illness, Benefit Time Off, and Bereavement Leave. Job Requirements Success in this role requires strong organizational skills, strict confidentiality, effective communication, and exceptional customer service. You should also be familiar with clinical office operations and basic computer systems. This position plays a pivotal role in the growth of our organization. We encourage personal development and pride ourselves on a fun work environment, complete with monthly themed dress-up days. About Us At HealthCARE Express, we don't just offer jobs - we build careers. We're proud to foster a culture that promotes personal growth, celebrates wins (big and small), and makes work both meaningful and fun. From monthly themed dress-up days to a team-driven environment that thrives on innovation, this is a place where you can truly grow. With 16 urgent care clinics, a specialty clinic, and a medical billing department across Texas, Arkansas, Oklahoma, and Louisiana, there's never been a better time to join us.

Requirements

Strong organizational skills
Strict confidentiality
Effective communication
Exceptional customer service
Familiarity with clinical office operations
Basic computer systems

Responsibilities

Greeting patients
Verifying patient information
Providing assistance when needed
Answering phone calls courteously and promptly
Ensuring clinic forms are replenished
Maintaining accurate payment records for patient accounts
Scanning patient information
Verifying insurance
Maintaining confidentiality in line with HIPAA regulations
Addressing patient concerns in a timely manner
Working professionally with both patients and medical staff
Remaining flexible for cross-training opportunities
Taking on tasks outside the usual scope of practice to help drive our organization's mission forward