Director of Family Services
About The Position
The Director of Family Services is responsible for providing high-level operational and family support leadership within the Day Center. Reporting directly to the Day Center Director, this position serves as the primary internal care manager for participants and families while supporting regulatory compliance, census sustainability, audits, and overall operational excellence. This role functions as a key liaison between families, clinical care, recreation, nursing, and leadership to ensure proactive communication, coordinated service delivery, and an exceptional participant and caregiver experience. The Director of Family Services anticipates needs, facilitates community resources, supports admissions and retention efforts, and ensures adherence to Virginia licensing standards. The Director of Family Services works in close partnership with the Day Center Director to maintain regulatory compliance, strengthen participant and family satisfaction, and support census stability and growth.
Requirements
- Bachelor’s Degree in Social Work, Healthcare Administration, Gerontology, or related field required.
- 3–5 years experience in dementia care, adult day, assisted living, or long-term care.
- Demonstrated experience in family-facing roles and care coordination.
- Strong operational organization and documentation skills.
Nice To Haves
- Master’s Degree or clinical licensure preferred.
- Working knowledge of Virginia DSS regulations preferred.
- Experience supporting census growth or admissions processes preferred.
- Demonstrated emotional intelligence and high-energy leadership presence.
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What This Job Offers
Job Type
Full-time
Career Level
Director
