Director of Facilities

University of Washington•Seattle, WA

21h•$94,008 - $116,856

About The Position

The Director of Facilities serves as the school’s primary liaison with central facilities units, trades, and service providers. The Director will also provide leadership and direction to the Foster Facilities team: overseeing operations, setting priorities, and delegating responsibilities to ensure responsive and high-quality service. This unit provides facilities management, building services, and event support to the Foster School of Business with 4 FTE (plus student staff) and an annual budget of more than $850k. The Foster Facilities team is primarily comprised of 3-4 building coordinators who are expected to provide exceptional customer service and support to community members at Foster while overseeing facilities, systems, events, and related services. Each coordinator is assigned a specific position with duties and responsibilities specific to that position. Building coordinators must be tactful, flexible to accommodate requests, highly organized, detail oriented, promote teamwork, self-motivated, and able to manage their own time in a dynamic and fast paced environment. In addition to our full-time classified staff, the Foster Facilities team currently employs 12-16 student staff. These hourly employees play an important role in event setups, safety walk-throughs, and other building services. This position is located under the Assistant Dean of Finance and Operations and reports directly to the Chief Technology Officer who currently oversees both Foster Facilities and Foster Information Technology units. The Director position also regularly connects with organizational stakeholders across the Foster School of Business, while occasionally supporting Foster community of practice groups (such as the event coordinators) and other initiatives all with the intention to promote collaboration, sharing of expertise, and alignment of best and consistent practices to meet Foster’s needs.

Requirements

Bachelor's degree in facilities management, construction project management, or related field.
A minimum of five years’ experience in facilities in positions of increasing complexity and responsibility.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
Demonstrated knowledge in safety – ability to recognize and address unsafe conditions.
Demonstrated experience working both independently and in collaborative team environments.
Ability to prioritize and complete complex assignments efficiently and on time.
Demonstrated excellent client service skills and ability to work with people of various levels of technical background.
Excellent oral and written communication skills.
Excellent interpersonal and collaborative skills.

Nice To Haves

Familiarity with the University of Washington’s processes and procedures related to maintenance, safety, and capital projects.
Experience with space allocation in a constrained environment.
Experience in education, government, or not-for-profit organizations.
Prior experience using facilities ticketing using ServiceNow, FM:Systems for space inventory management, Humanity for shift-scheduling, and/or room reservation systems such as EMS and Mazévo.

Responsibilities

Team and Budget Management (30%) Organize, prioritize, direct and delegate workload to staff.
Communicate effectively with staff to ensure positive results.
Review work in progress and completed tasks – serve as a resource to assist in successful completion of assignments.
Set goals for staff and monitor workflows and turn-around times.
Investigate where inefficiencies lie and work to correct them to improve process and overall level of customer service.
Manage the facilities budget, using thoughtful planning and judgement to forecast needs and project execution to meet budget target.
Promote and contribute to the development of strong working relationships between the Facilities team and Foster departments, programs, centers, and central offices at the UW Lead by example in maintaining customer relations and providing information concerning Foster School operations and guidelines.
Reinforces the Foster Facilities as a central point of contact for inquiries, clarification, and resolution of all facilities related matters.
Coordinate facilities and supply purchases among staff, which requires a thorough understanding of UW administrative systems, UW purchasing policies, and the separation of duties pertinent to internal fiscal controls.
Ensure appropriate coverage of staff to fulfill the goals of the Foster School.
Interview, hire, and supervise classified employees while overseeing the hourly student staff program.
Mediate corrective action when necessary.
Provide effective training to new employees.
Independently and proactively make decisions, handle sensitive issues with diplomacy, and maintain working relationships with internal and external stakeholders.
Facilities Management (30%) Troubleshoot emergencies, maintenance, and repair needs as necessary to meet the standards of the Foster School.
Design and implement new policies, and changes to existing policies to promote a more effective and efficient work environment.
Building Operations (20%) Monitor Foster building, utilities, and systems to ensure normal function and operation.
Oversee and facilitate facilities scheduling, safety, security, space planning, maintenance, move requests, purchasing, etc.
Establish and maintain customer service standards with a commitment to service excellence.
Disseminate Information to the school in a consistent and thorough manner; Effectively communicate technical information to non-technical audiences through strong written and verbal communication skills.
Maintain and create documentation on procedures, publishing them on the Foster School intranet.
Event Support (20%) Oversee management and use of Foster event spaces including forums, auditoriums, executive conference Rooms, conference Rooms, outdoor spaces, and common Spaces.
Ensure events and services to assure conformity with City of Seattle, UW, Foster, EH&S, and building use policies and regulations, including the completion of all required paperwork, permits, and compliance issues.
Other duties as assigned by the Chief Technology Officer and the Assistant Dean for Finance and Operations