Director of Facilities

Boys & Girls Clubs of Delaware • Wilmington, NC

8d

About The Position

The Director of Facilities is responsible for the strategic oversight, planning, and management of all Boys & Girls Clubs of Delaware facilities, including 14 standalone buildings across the state. This is a highly administrative and leadership-focused role emphasizing preventive maintenance, process improvement, data-driven decision-making, and long-term capital planning. This position is not intended to be hands-on in performing repairs. Instead, the Director of Facilities provides leadership, prioritization, and accountability to ensure that all facilities are safe, functional, and welcoming environments for youth, staff, and families. The Director supervises a team of three (3) maintenance technicians and manages all facility operations through the Asset Essentials work order system.

Requirements

• Bachelor’s degree in Facilities Management, Construction Management, Engineering, Business Administration, or related field (or equivalent experience).
• Minimum of 5–7 years of progressively responsible facilities management experience.
• Proven experience supervising staff and managing performance.
• Strong administrative, organizational, and analytical skills.
• Experience using CMMS or work order management systems (Asset Essentials preferred).
• Working knowledge of building systems (HVAC, electrical, plumbing, life safety, etc.).
• Experience with budgeting, forecasting, and capital planning.
• Valid Driver's License

Nice To Haves

• Experience in nonprofit, education, or youth-serving organizations.
• Project management experience or certification.
• Familiarity with Delaware building codes, safety regulations, and compliance standards.
• Strategic thinker with strong operational execution skills
• Data-driven decision-maker
• Process improvement mindset
• Strong communicator and collaborator
• Highly organized and detail-oriented
• Ability to manage multiple priorities across multiple locations
• Calm, solutions-oriented leadership style

Responsibilities

• Facilities Management & Operations Provide strategic oversight for all facilities across 14 standalone club locations. Ensure all buildings are safe, compliant, clean, and fully operational. Develop and implement standardized facility procedures, protocols, and service levels across all sites. Oversee vendor relationships, contracts, and service agreements (HVAC, plumbing, electrical, fire systems, etc.). Ensure compliance with all applicable safety, health, and regulatory requirements.
• Preventive Maintenance & Process Improvement Design, implement, and manage a comprehensive preventive maintenance program. Lead the shift from reactive maintenance to proactive, planned maintenance. Analyze work order data and facility trends to identify recurring issues and root causes. Recommend and implement process improvements to reduce downtime, improve response times, and extend asset life. Create standardized workflows, checklists, and service schedules.
• Work Order & Asset Management (Asset Essentials) Serve as system administrator and primary owner of the Asset Essentials platform. Ensure all maintenance requests, assignments, and completions are properly logged and documented. Assign work orders to maintenance technicians based on priority, skill set, and location. Monitor backlog, response times, completion rates, and service quality. Generate and analyze reports to track trends, performance, and recurring issues. Train staff on proper system usage and enforce consistent documentation standards.
• Team Leadership & Performance Management Supervise and manage three (3) maintenance technicians. Set clear expectations, goals, and performance standards. Conduct regular check-ins, coaching, and performance evaluations. Ensure appropriate workload distribution and coverage across all sites. Promote a culture of accountability, professionalism, and customer service.
• Capital Planning & Asset Inventory Conduct a comprehensive asset inventory of all facilities, systems, and major equipment. Develop and maintain a long-term capital replacement and improvement plan. Identify aging infrastructure, deferred maintenance, and high-risk assets. Partner with finance and executive leadership to inform the annual and multi-year capital budgets. Prepare cost estimates, scopes of work, and timelines for capital needs.
• Capital Project Management Serve as project lead for assigned capital improvement projects. Manage project timelines, budgets, vendors, and deliverables. Coordinate with internal stakeholders to minimize disruption to club operations. Track project progress and provide regular updates to executive leadership.
• Strategic Partnership & Leadership Collaborate closely with the CAO and CEO on organizational priorities. Provide data-driven insights and recommendations to leadership. Participate in strategic planning related to growth, renovations, and new facilities. Serve as a trusted advisor on facility-related risks, opportunities, and investments.

Benefits

• Medical, Vision, and Dental Insurance/Pharmacy Coverage for individual & immediate family
• Flexible Spending Accounts (FSA)
• 401(k) with Employer Match
• Paid Time Off
• Free childcare for school-aged children based upon site availability
• Life Insurance Coverage
• Short- & Long-Term Disability
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Director