Director of Facilities

SmartBank•Tullahoma, TN

About The Position

SmartBank is a Great Place to Work Employer seeking a Director of Facilities to join its growing team. The company is built on a culture of excellence, delivering high-touch banking solutions to commercial businesses and consumers across the Southeast. Headquartered in Knoxville, Tennessee, SmartBank is a subsidiary of SmartFinancial, Inc. (NYSE: SMBK), a financial holding company with assets exceeding $5 billion. SmartBank is committed to creating ‘WOW’ experiences for both clients and team members, a people-first culture that has earned national recognition, including placement on FORTUNE’s 2025 Top 100 Best Workplaces list and Great Place To Work® certification. The bank's leadership emphasizes “Smart” business practices, including rigorous credit underwriting, holistic relationship management, and a focus on attracting and retaining top-tier talent, which has led to its growth into a respected, high-performing financial institution.

Requirements

Prior project management experience, preferably within a banking or financial services environment, or an equivalent combination of education and experience.
Excellent customer service skills.
Strong written and oral communication skills.
Strong negotiation skills.
Strong planning and organizational skills.
Ability to apply knowledge and sound judgment in decision-making using established guidelines.
Detail oriented and ability to function in a team environment.
Routinely partners with retail, branch operations, IT, security, legal, finance and brand/marketing on projects.
Ability to see projects and goals to completion.
Strong supervisory skills.
Demonstrates ability to function in a team environment.
High level of integrity.
Able to maintain regular and predictable attendance.
Willing to accept new ideas and methods and be agreeable to change.
Proficient level of computer competency including Microsoft Windows (Word, Excel, Outlook).

Nice To Haves

Bachelor’s degree in Facilities Management, Facilities Engineering, or a related field

Responsibilities

Champions and upholds the Bank’s Core Values and Core Purpose, ensuring alignment across facilities, real estate, and property management operations.
Embodies and promotes the Bank’s operating philosophy by acting with professionalism, sound judgment, and strategic insight in all interactions and decisions.
Provides enterprise leadership for facilities, real estate, and property management across the Bank’s footprint, supporting operational excellence, growth, and long‑term strategy.
Develops, implements, and oversees a comprehensive facilities and property management program, including preventative maintenance, lifecycle planning, and capital improvement strategies.
Conducts and documents regular inspections of all facilities and properties, ensuring assets are maintained to banking, regulatory, and brand standards.
Ensures compliance with all applicable health, safety, environmental, and building regulations, as well as industry and banking standards.
Assists in preparation and filing of regulatory approvals related to branch/office openings, closures and/or relocations.
Directs space planning and utilization strategies to maximize efficiency, support workforce needs, and optimize real estate investments.
Oversees maintenance, repair, and central services operations, including janitorial, utilities, waste management, parking, and building systems, ensuring reliability and cost efficiency.
Manages facility renovations, refurbishments, and capital projects, coordinating with internal stakeholders, vendors, architects, and contractors.
Leads and coordinates office relocations, expansions, consolidations, and intra/inter‑office moves, minimizing business disruption and ensuring continuity of operations.
Serves as the primary point of escalation for facility‑related issues, providing timely resolution and a high level of service to internal stakeholders.
Oversee the Bank’s real estate portfolio, including owned and leased properties, with accountability for performance, cost management, and risk mitigation.
Negotiates, administers, and renews leases for Bank‑leased properties, ensuring favorable terms and alignment with strategic and financial objectives.
Negotiates and manages leases with tenants occupying Bank‑owned properties, maximizing asset value and ensuring compliance with lease terms.
Partners with Marketing and Brand leadership to ensure consistent branding and facility standards, particularly for new locations and offices acquired through mergers and acquisitions.
Supports merger and acquisition activities by leading facilities and real estate due diligence, integration planning, and post‑acquisition transitions.
Develops and manages operating and capital budgets for facilities and real estate, ensuring fiscal discipline, transparency, and return on investment.
Leads vendor selection, contract negotiations, and performance management, ensuring service quality, compliance, and cost effectiveness.
Provides executive‑level reporting and insights on facilities condition, real estate performance, risk exposure, and strategic opportunities.