Facilities - Director of Facilities & Maintenance

Volunteers of America Northern California & Northern Nevada, Inc.

3d • $120,000 - $130,000

About The Position

The Director of Facilities & Maintenance oversees all agency facilities, maintenance operations, vendor management, and capital improvement projects across Volunteers of America Northern California and Northern Nevada (VOA-NCNN). This position ensures properties are safe, compliant, efficient, and aligned with the organization’s mission and regulatory requirements. The Director coordinates program requirements with other operational areas and has overall responsibility for the supervision, development and motivation of staff.

Requirements

• Bachelor’s degree in Facilities Management, Construction Management, or related field (preferred).
• 5–10 years of experience managing multi-site facilities or maintenance operations, including 3+ years in a leadership role.
• Demonstrated expertise in property condition and capital needs assessments.
• Familiarity with property management software, Microsoft 365, and project management tools.
• Strong organizational, communication, and leadership skills.
• Requires CPR and first aid training within ninety (90) days of employment, re-certification as necessary.
• Must have a valid California driver’s license and the ability to meet the organization’s insurance carrier guidelines are required.
• Leadership skills
• Excellent oral and written communication skills
• Ability to assist and motivate other people
• Organizational and time management skills
• Analytical and decision-making ability
• Statistical and mathematical skills
• Excel and computer skills
• Lift and move up to 50 pounds
• Stand, walk and sit frequently
• Bend and stoop occasionally
• Able to climb stairs as needed
• Regularly drive for company business

Responsibilities

• Develop and execute a comprehensive facilities and maintenance strategy across all VOA-NCNN sites.
• Ensure compliance with OSHA, ADA, CARF, and federal/state/local building codes.
• Conduct agency-wide Property Condition Assessments (PCA) and Capital Needs Assessments (CNA) annually, prioritizing repairs and improvements.
• Oversee daily maintenance operations, preventive maintenance scheduling, and emergency response.
• Manage all vendor relationships for maintenance, custodial, landscaping, security, and construction-related contracts.
• Coordinate inspections, repair work, and facility modifications; ensure timely and high-quality completion.
• Collaborate with the CFO to prepare and manage capital budgets, maintenance reserves, and long-term replacement planning.
• Provide cost estimates and ROI analyses for major projects.
• Ensure all maintenance and repair expenditures align with budget allocations and funding restrictions.
• Develop and maintain an annual (5 year) Deferred Maintenance Schedule
• Supervise maintenance staff and coordinate training, work order prioritization, and performance reviews.
• Maintain working relationships with program leadership.
• Foster a service-oriented culture emphasizes safety, accountability, and responsiveness.
• Maintain facility documentation, inspection reports, and warranty records.
• Ensure proper documentation of all PCA/CNA assessments, service tickets, and contractor reports.
• Oversee regulatory compliance requirements for all programs and properties.
• Utilize the Microsoft Teams Service Desk system for tracking maintenance tickets.
• Develop KPI reports (response times, completion rates, capital forecasting) for leadership review.
• Weekly status update to CFO and COO to maintain transparency of objectives, challenges, and deliverables during the week.
• Ensure compliance with federal, state, and local regulations.

Benefits

• Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, sick pay, health, dental, vision, life, and short-term disability insurance coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 251-500 employees