Director of Experience Strategy (Healthcare)

Valtech

10d • $110,000 - $160,000

About The Position

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.
We are looking for a Director of Experience Strategy with deep domain knowledge and experience in digital consumer healthcare ecosystems, and knowledge or interest to expand into pharma and medical devices. The ideal candidate has a passion for delivering excellent strategic solutions that deliver results for our clients. Healthcare is particularly developed practice at Valtech, with many leading health systems as clients, a 20+ year old practice, and relationships with leading pharma and medical device brands globally.
You will thrive in this role if you are:
A curious problem solver who challenges the status quo
A collaborator who values teamwork and knowledge-sharing
Excited by the intersection of technology, creativity and data
Experienced in Agile methodologies and consulting (a plus)

Requirements

• 10+ years of experience working with in healthcare and authorized to work in the U.S.
• Highly strategic thinker
• Experience designing and developing experience workshops for senior level clients
• Experience leading stakeholder interviews with senior level clients
• Experience with US Healthcare
• Instinct to lead with vision and inspiration, and a core of deep knowledge about the healthcare space.
• Experience managing and mentoring junior strategists and sometimes, UX designers
• Comfortable estimating and scoping client projects
• Strong core domain knowledge in all aspects of the healthcare industry
• Experience working on digital transformation projects for complex hospital systems
• Familiarity with digital operation challenges specific to healthcare systems
• Deep understanding of Healthcare personalization strategies and tactics alongside S. Privacy considerations for HIPAA-Compliance
• Up to date on current MDM/Provider search features, strategies and platforms (Kyruus, Epic, Doximity, etc)

Nice To Haves

• Familiarity with content strategies including patient information, service line marketing, academic medicine research and more.
• Familiarity with metadata taxonomy and it’s application to content automation and experience design.
• Knowledge of academic medicine and research operations.

Responsibilities

• Identify and lead project discovery activities such as auditing and benchmarking, senior stakeholder interviews.
• Conduct user interviews alongside our user research team
• Responsible for the synthesis discovery findings into actionable insights and strategy direction for our UX, Design and Content strategy solutions
• Responsible for developing KPI Frameworks, measurement and optimization plans
• Responsible for developing healthcare and hospital centric (patient, family, physician) personas, identifying pain points, mapping customer journeys and making UX recommendations to our clients and experience design team
• Partners with Healthcare executive leaders and new business teams to develop world class responses for new business pursuits.
• Play a key support role in end-to-end solutions from strategy through, information architecture and design and content strategy.
• Be a Healthcare focused strategy partner with a proven ability to navigate the complex dynamics of hospital systems and the ways that patients, caregivers, and clinicians engage with healthcare brands and services.
• Lead experience strategy for end-to-end hospital and healthcare system digital transformation efforts.
• Work at the intersection of experience design and technology solution, working with others on high-level requirements definition and the alignment of experiences and programs to the capabilities of technology platforms.

Benefits

• A comprehensive insurance plan, where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage.
• Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a complete mental health support program.
• A $500 Personal Spending Account, which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech.
• A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. The vesting of the DPSP will be after a 24 months of service.
• Access to a flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year.
• Personal Technology Reimbursement – $30/month for every employee-offered on day 1.
• We close during the winter holidays and offer flexible scheduling throughout the year, so you can enjoy those sunny Friday afternoons—provided your weekly hours are completed.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed