Strategy Director (Experience Strategy) Healthcare

Valtech • Charlotte, NC

4d • Hybrid

About The Position

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values -driven culture, international careers and the chance to shape the future of experience. The opportunity At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. We are proud of: The work we do and the innovation we drive Our values of share, care a nd dare A workplace culture that fosters creativity, diversity and autonomy Our borderless, global framework, which enables seamless collaboration The role As a Strategy Director (Experience Strategy), you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 10+ years of experience, a growth mindset and a drive to make a lasting impact. We are looking for a Director of Experience Strategy with deep domain knowledge and experience in digital consumer healthcare ecosystems, and knowledge or interest to expand into pharma and medical devices. The ideal candidate has a passion for delivering excellent strategic solutions that deliver results for our clients. Healthcare is particularly developed practice at Valtech, with many leading health systems as clients, a 20+ year old practice, and relationships with leading pharma and medical device brands globally. You will thrive in this role if you are: A curious problem solver who challenges the status quo A collaborator who values teamwork and knowledge-sharing Excited by the intersection of technology, creativity and data Experienced in Agile methodologies and consulting (a plus)

Requirements

• 10+ years of experience working with in healthcare and authorized to work in the U.S.
• Highly strategic thinker
• Experience designing and developing experience workshops for senior level clients
• Experience leading stakeholder interviews with senior level clients
• Instinct to lead with vision and inspiration, and a core of deep knowledge about the healthcare space.
• Experience managing and mentoring junior strategists and sometimes, UX designers
• Comfortable estimating and scoping client projects
• Strong core domain knowledge in all aspects of the healthcare industry
• Experience working on digital transformation projects for complex hospital systems
• Familiarity with digital operation challenges specific to healthcare systems
• Deep understanding of Healthcare personalization strategies and tactics alongside S. Privacy considerations for HIPAA-Compliance
• Up to date on current MDM/Provider search features, strategies and platforms (Kyruus, Epic, Doximity, etc)
• Comfortable using AI tools to improve your own workflow and knowledge of how AI tools can create more efficient workflows for our clients.

Nice To Haves

• Familiarity with content strategies including patient information, service line marketing, academic medicine research and more.
• Familiarity with metadata taxonomy and it’s application to content automation and experience design.
• Knowledge of academic medicine and research operations.

Responsibilities

• You will identify and lead project discovery activities such as auditing and benchmarking, senior stakeholder interviews.
• You may conduct user interviews alongside our user research team
• Responsible for the synthesis discovery findings into actionable insights and strategy direction for our UX, Design and Content strategy solutions
• Responsible for developing KPI Frameworks, measurement and optimization plans
• Responsible for developing healthcare and hospital centric (patient, family, physician) personas, identifying pain points, mapping customer journeys and making UX recommendations to our clients and experience design team
• Partners with Healthcare executive leaders and new business teams to develop world class responses for new business pursuits.
• Play a key support role in end-to-end solutions from strategy through, information architecture and design and content strategy.
• Be a Healthcare focused strategy partner with a proven ability to navigate the complex dynamics of hospital systems and the ways that patients, caregivers, and clinicians engage with healthcare brands and services.
• Lead experience strategy for end-to-end hospital and healthcare system digital transformation efforts.
• Work at the intersection of experience design and technology solution, working with others on high-level requirements definition and the alignment of experiences and programs to the capabilities of technology platforms.

Benefits

• Flexibility, with remote and hybrid work options (country-dependent)
• Career advancement, with international mobility and professional development programs
• Learning and development, with access to cutting-edge tools, training and industry experts
• Medical, dental, and vision insurance for you and your family, plus employer contributions to Health Savings Accounts

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed