Director of Enterprise Solutions

OpenWorks

8h

About The Position

Openworks is a dynamic and innovative company with 40 years in business, recognized on the Inc. 5000 and Franchise 500 fastest-growing organizations list. They are committed to empowering employees and enhancing their skills in sales and customer engagement. The Director of Enterprise Solutions (DES) serves as the enterprise account management owner for OpenWorks’ most strategic accounts, driving growth across a defined portfolio. This role leads the full customer lifecycle – protecting revenue, strengthening executive relationships, and driving expansion. The DES acts as both a trusted advisor and commercial partner, ensuring customers see measurable value while identifying opportunities to deepen the partnership. The role also involves aligning internal teams to deliver consistent, high-impact outcomes for customers.

Requirements

• Experience managing and growing enterprise or national accounts
• Strong executive presence with the ability to influence and build relationships at multiple levels
• Ability to translate service delivery into clear business impact and customer value
• Strong business acumen with a focus on revenue growth, retention, and margin
• Experience navigating complex organizations and driving cross-functional alignment
• Data-driven mindset with the ability to use metrics and insights to guide strategy
• Strong communication skills, including leading QBRs and executive-level conversations

Responsibilities

• Own the overall account strategy for assigned enterprise clients, including annual plans and quarterly updates
• Build and maintain executive-level relationships, ensuring strong stakeholder coverage across each account
• Drive retention by proactively identifying risks, managing escalations, and ensuring timely resolution
• Identify, qualify, and advance expansion opportunities, partnering with Account Executives to convert growth into revenue
• Lead Quarterly Business Reviews (QBRs), including preparation, delivery, and execution of follow-up action plans
• Manage renewal strategy and timelines to ensure successful contract continuity
• Leverage data and insights to track performance, communicate value, and inform decisions
• Partner cross-functionally with Operations, Implementation, Finance, Legal, and Sales to deliver seamless customer experience

Benefits

• Competitive compensation
• benefits
• opportunity to grow your career in a forward-thinking and inclusive environment

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 101-250 employees