Director of Enterprise Applications

Astro Pak•Costa Mesa, CA

10d•$155,000 - $170,000

About The Position

Astro Pak is the nation's leading precision cleaning and passivation contractor specializing in on-site cleaning of high purity gas and fluid systems, as well as precision cleaning of components and hardware at the company’s Cleanroom facilities. Astro Pak provides services to over 15 sectors including: Data Centers, Biotechnology, Pharmaceutical, Aerospace, Semiconductor, and other selected Industrial markets. The company, founded in 1959, has performed on-site precision chemical cleaning in every State of the Union as well as several projects in Asia, continental Europe, England, Ireland and Mexico. The Director of Enterprise Applications is responsible for the management, optimization, and strategic oversight of Microsoft Software as a Service (SaaS) applications, with a primary focus on Microsoft Dynamics 365 CRM and Microsoft Dynamics GP. This role partners closely with business leaders to ensure enterprise applications effectively support business operations, integrate seamlessly with other systems, and deliver measurable value.

Requirements

Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field
Minimum of 3 years of relevant experience, or an equivalent combination of education, training, and hands-on experience
Experience in a helpdesk or application support role with strong customer service skills
Must be able to comply with the U.S. Export Control Laws
Proven experience managing Microsoft Dynamics 365 CRM and Microsoft Dynamics GP
Strong understanding of Dynamics 365 modules (Sales, Marketing, Customer Service) and Dynamics GP (Financials, Payroll, Inventory)
Experience with system integration, data migration, and application customization.
Working knowledge of SQL and reporting/query tools
Strong communication skills with the ability to engage both technical and non-technical stakeholders
Ability to manage multiple priorities in a fast-paced environment

Nice To Haves

Microsoft certifications (e.g., Dynamics 365 Fundamentals, Finance & Operations)
Experience with Microsoft Azure and cloud-based infrastructure
Familiarity with ITIL or IT service management frameworks
Experience with Microsoft Power Platform (PowerApps, Power Automate, Power BI)
Power BI reporting and data visualization experience

Responsibilities

Microsoft SaaS & Dynamics Application Management Lead the day-to-day management and performance of Microsoft SaaS applications, including Dynamics 365 CRM and Dynamics GP
Ensure applications are current, optimized, secure, and aligned with business requirements
Monitor system performance, troubleshoot issues, and resolve operational challenges
Coordinate application updates, patches, and enhancements with minimal business disruption
System Integration & Customization Oversee the integration of Dynamics 365 CRM and Dynamics GP with enterprise systems such as ERP, HR, and Finance
Partner with internal teams and third-party vendors to design and implement system customizations
Lead data migrations, upgrades, and system enhancements, ensuring data accuracy and operational continuity
User Support & Training Provide leadership for user support, troubleshooting, and issue resolution across enterprise applications
Develop and deliver end-user training to drive adoption and improve user experience
Create and maintain system documentation, user guides, and training materials
Vendor & Stakeholder Management Manage relationships with Microsoft and third-party vendors to ensure timely delivery of services and solutions
Collaborate with business stakeholders to identify opportunities for system improvement and innovation
Translate business needs into technical solutions and roadmap initiatives
Security & Compliance Ensure applications comply with company policies, security standards, and data protection regulations (e.g., GDPR)
Manage user access controls and data security protocols
Coordinate regular system audits and security assessments
Continuous Improvement Stay current with Microsoft SaaS updates, features, and emerging technologies
Evaluate new tools, modules, and enhancements to improve business processes
Drive process improvements and best practices across enterprise application usage
Performance & Reporting Define and track KPIs related to system performance, reliability, and user satisfaction
Deliver regular performance reports and insights to senior leadership
Proactively identify and address risks or performance issues