CPaGE Director of Enrollment Services (Administrator I, Range 1) - College of Professional & Global Education

San Francisco State University • San Francisco, CA

2d

About The Position

This position reports to the CPaGE Assistant Dean. The Director of Enrollment
Services (DES) is responsible for the development and supervision of the
enrollment team staff and the development of a positive and productive team
culture, the optimal operations of the College’s enrollment and registration
systems, the provision of high-quality customer service to students and internal
and external partners, the coordination of the College’s enrollment and
registration hardware, software and information technology systems and the
effective tracking and reporting of enrollment data as needed. The DES will
provide leadership to the College and unit with respect to increasing overall
enrollments and streamlining operations and processes on an ongoing basis.  The
DES will keep current with best practices in the field and develop a strategic
plan for the unit.

Requirements

• Bachelor’s degree
• 5 years’ experience managing enrollment teams and processes in a university setting
• Strong knowledge of relevant policies, procedures 
• Experience with data analysis and reporting in higher education.

Nice To Haves

• Master’s degree in business, public administration, or related field
• Knowledge of professional and continuing education and international student policies and procedures
• Experience with strategic planning
• Effective oral, written and nonverbal communication skills.
• Customer/client focus with an emphasis on problem solving and resolution.
• Experience in development and implementation of current trends in student services.
• Strong knowledge of California State University and SF State policies and procedures
• Experience managing represented staff 
• Experience developing and forecasting budgets and analyzing costs.

Responsibilities

• Ensure that staff provide professional and customer service to students, faculty and internal and external partners at a high level 
• Streamline operations and develop and maintain current standard operating procedures (SOPs) (e.g., and setting up of classes, registration, cashiering, grade processing, records storage and retrieval, production of reports)
• Prepare annual budget
• Prepare and maintain standard operation procedures for the unit
• Ensure all course set-up requests are reviewed for accuracy 
• Liaise with relevant campus departments, including Information Technology Services and Student Affairs and Enrollment Management, to ensure efficient Campus Solutions integration to meet CPaGE specific business processes and student needs
• Maintain accountability for meeting FERPA and other relevant federal, state, CSU and SF State student record directives and procedures.  
• Provide ongoing improvements in functionality in the service of efficient, effective and continually improving unit operations.
• Coordinate operations with SF State and CPaGE units as needed to maintain compliance with current policies and procedures and via effective communication and information sharing strategies
• Keep current with relevant changes at the CSU and in the profession 
• Participate on a variety of internal and external cross-functional committees and work groups to share and implement deliverables across the unit and college. 
• Communicate with CPaGE staff and leadership to ensure that decisions related to student enrollments are consistent with chancellor’s office and SF State policy and CPaGE procedures.
• Coordinate with the Financial Aid leadership to secure financial aid for students participating in CPaGE programs
• Oversee the awarding of certificates
• Create a productive, communicative, pro-active team culture
• Support and coach staff and assist with skills and career development
• Develop and lead informative, productive and engaging staff meetings and trainings 
• Write effective and strategic probationary or annual performance evaluations and goals and engage with staff in conversations about progress toward goals at least once per quarter
• Prepare a 3 – 5-year strategic plan for the unit 
• Join relevant campus committees or work groups and develop strategic relationships that affect campus student services issues and advocate for CPaGE student service needs across the campus
• Propose unit changes that incorporate current and evolving trends in the enrollment and registration field
• Provide analysis of enrollment trends and other data as requested by leadership
• Other Duties as Assigned

Benefits

• Medical
• Dental
• Vision
• Pension
• 401k
• Healthcare Savings Account
• Life Insurance
• Disability Insurance
• Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager