Director of Enrollment Delivery (remote)

Prudential Financial • Newark, CO

9d • Remote

About The Position

Prudential Financial is seeking a Director of Enrollment Delivery role to lead our licensed Benefit Technology solutions supporting Prudential’s Group Insurance and Association businesses. These licensed solutions include a Selerix license, which is used to support enrollment and ongoing administration for recordkeeping Group Insurance clients and other clients looking to Prudential to provide benefits technology solutions along with insurance products. It also includes a licensed solution that is used to support Prudential Association and Affinity clients. Growing and succeeding with these licensed solutions is critical to Prudential’s Distribution growth strategy and drives customer satisfaction and market differentiation. As Director of Enrollment Delivery, you will be responsible for defining, leading and executing the unique and differentiated strategies needed for our licensed solutions for our Employer and Association lines of business. This position will have management responsibilities over the managers of the respective Enrollment Delivery teams and will report directly to the Vice President of HR Tech Partnerships and Enrollment Services. This role will also work alongside other leaders in Prudential’s Group HR Tech & Enrollment Solutions, in addition to working with other areas of Distribution, Operations and Product.

Requirements

• Minimum of 5-10 years of experience in group insurance
• Experience working hands-on with HR/Benefits technology solutions, with a focus on technology, systems and data integration being a major differentiator
• Strong understanding of data exchange protocols, including API, SSO, EDI, and their application in insurance and benefits systems.
• Previous experience in managing people and teams
• Strong communication and leadership skills.
• Ability to work with senior leaders and team managers to define and execute on strategies

Nice To Haves

• An understanding of the Association/Affinity space along with the traditional Employer Group Insurance space would be preferred
• Collaborative mindset, with experience working cross-functionally, preferably with Distribution, Product, Operations, and IT teams.
• Ability to manage escalations and issues and define a path forward.
• Master’s degree or relevant certifications in insurance, technology, or project management is a plus.

Responsibilities

• Direct ownership and oversight of our licensed solutions partners
• Leadership and escalation point of contact for licensed software partners. This includes supporting regular touchpoints, defining growth strategies and defining and prioritizing development and roadmap items.
• Ownership of contracts with our partners and negotiating renewals, as appropriate
• Ensuring the teams execute on Prudential-required Compliance and Auditing requirements for our licensed partner solutions
• Defining a growth strategy to grow use of our licensed solutions where appropriate
• Working with Prudential Distribution teams to communicate strategy, outcomes and growth plans to ensure our solutions are positioned appropriately in market
• Support client meetings, including stewardship or finalists, as needed.
• Lead the team in continuing to evaluate our solutions to ensure our licensed partners are the right solutions for Prudential Group Insurance as we grow and expand into new markets
• Perform regular reviews of RFP/RFI responses with our Distribution teams to ensure accuracy and strategic positioning of our solutions
• Other duties as assigned.

Benefits

• Market competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
• Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Director