Director of Engineering

New American Funding

5h•$170,000 - $190,000•Hybrid

About The Position

The Director of Engineering is responsible for the strategic and operational leadership of NAF’s Customer Relationship Management (CRM) platforms and associated engineering teams. This role combines senior-level engineering leadership with hands-on oversight of CRM product delivery, architecture, and team development. The Director ensures high-quality, secure, and scalable systems while aligning engineering execution with business strategy and product roadmaps. The role partners closely with Product, Architecture, and senior leadership to deliver predictable outcomes, foster innovation, and grow high-performing engineering managers and teams.

Requirements

Bachelor's degree in computer science, Engineering, Information Technology, or a related discipline.
8+ years of experience in software development.
5+ years of experience leading engineering teams and managers.
Strong experience delivering and operating CRM platforms (e.g., Salesforce, SAP, HubSpot, Zendesk, or similar).
Proven ability to lead distributed or offshore teams.
Excellent interpersonal, written, and verbal communication skills.
Strong troubleshooting skills with the ability to assess complex systems and applications quickly.
Experience with modern backend and frontend technologies (e.g., .NET/C#, PHP/Laravel, JavaScript/TypeScript).
Strong understanding of web application architecture, APIs, and system integrations.
Familiarity with modern frontend frameworks (e.g., Vue.js, Nuxt.js) and UI/UX considerations.
Experience with cloud platforms such as AWS and/or Azure.
Familiarity with DevOps pipelines, CI/CD practices, and automated testing strategies.
Ability to stay current with evolving technologies and apply them pragmatically.

Nice To Haves

Experience in highly regulated industries (e.g., financial services or mortgage technology) is preferred.
UI/UX awareness and customer-centric product mindset preferred.
Demonstrated success scaling teams, platforms, and delivery capabilities in growth environments.

Responsibilities

Lead, mentor, and scale CRM-focused engineering teams, including engineering managers and senior engineers.
Define, track, and achieve OKRs and engineering metrics aligned with business goals.
Monitor delivery, quality, and operational metrics; recommend and implement corrective actions as needed.
Coach leaders and engineers on platform knowledge, technical excellence, and business strategies.
Ensure alignment between engineering execution, product roadmaps, and release commitments.
Foster a culture of accountability, innovation, continuous improvement, and healthy team dynamics.
Serve as the primary point of contact for offshore or distributed team hiring, onboarding, and collaboration.
Maintain close collaboration with Product Owners, Quality Assurance Testers, Architects, and senior leadership.
Provide high-level sizing, technical insights, and risk assessments during backlog grooming and planning.
Ensure predictable, high-quality delivery and ownership of CRM release cadence.
Identify, communicate, and mitigate technical, delivery, and security risks.
Remove organizational and technical impediments that block team execution.
Oversee CRM integrations, third-party vendors, and platform dependencies.
Champion modern engineering practices, including CI/CD, automated testing, and DevOps pipelines.
Present new technologies, tools, and approaches for evaluation and adoption.
Manage engineering budgets, capacity planning, and resource allocation.
Coordinate capital and operational planning related to CRM engineering initiatives.
Support performance management, career development, and succession planning for engineering leaders.
Be present and engaged with teams, providing guidance on vision, technical strategy, and process improvement.