Director of Engagement, SF

Metaview • San Francisco, CA

2d • Hybrid

About The Position

Metaview is an AI company focused on recruiting, building AI agents to help world-class companies hire with speed and precision. Founded by Siadhal and Shahriar (ex-Uber and Palantir), the company has raised over $50m, with Google Ventures leading its Series B, and is growing 5x YoY. Metaview operates with a core principle of velocity, optimizing for learning, doing great work, and communicating openly and directly, while maintaining a reputation for craft and quality. The Customer Success team is rapidly expanding across London and San Francisco. This role is for a Director, Engagement to lead the US SMB & MM post-sales motion, building exceptional teams, driving customer value, and owning revenue outcomes. The successful candidate will inherit a team of 4 CSMs, scale it to 8-10 by year-end, and manage the full Mid-Market and SMB CS motion in the US, focusing on recruiting and developing talent, establishing operating rhythms, and achieving NRR & GRR targets. This role is ideal for a builder with commercial acumen who believes in the power of AI for modern CS teams.

Requirements

• 2–3+ years of CS leadership in high-growth, VC-backed B2B SaaS, with ownership of MM and/or SMB segments.
• Proven track record of building or scaling a CS team from scratch in a high-growth environment.
• Direct revenue ownership experience.
• Commercial instinct and experience building expansion and retention motions - not just executing inherited playbooks.
• Demonstrably AI-native: you actively use AI to improve your own and your team's output, and you're actively raising the bar on how your team works.
• Operational rigour: you build playbooks and rhythms that work in the real world - pragmatic, scalable, and unbloated.
• High autonomy with strong async communication habits - comfortable working across a significant timezone gap with global leadership.
• Based in San Francisco or open to relocating.

Nice To Haves

• Early-stage startup experience strongly preferred.

Responsibilities

• Build and lead a high-performing US CS team across MM + SMB - recruiting, developing, and performance-managing exceptional CSM talent is a core part of the job.
• Own GRR and NRR targets QoQ, with a clear path through onboarding excellence, deep product adoption, and expansion.
• Lead the US post-sales motion with clear operating rhythms - efficient onboarding, adoption, forecasting, and renewal processes.
• Deliver exceptional customer outcomes across the US portfolio: rapid time-to-value, deep adoption of core AI workflows, and measurable business impact.
• Partner with global CS leadership to refine playbooks, build systems, and elevate the entire CS organisation.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed