Director of EMS

Trinity Health•Hartford, CT

24d

About The Position

Position Purpose The Director EMS supports the effective planning, coordination, and daily functioning of Trinity Health of New England (THOfNE) EMS and the Office of EMS Medical Direction. This role helps promote quality patient care, positive customer experiences, and operational consistency by assisting with process improvements, staff development, and communication efforts. The Director works collaboratively with EMS leadership, Operations Managers, and Medical Directors to ensure alignment with organizational goals and standards.

Requirements

Active licensure within the State of Connecticut as a Paramedic
Valid driver’s license with a driving history acceptable to insurance carrier
American Heart Association ACLS and PALS Certification
NIMS 700, 800 Certified
Maintains all medical control requirements for medical practice authorization at the Paramedic level
Knowledge of state and local EMS laws, rules, protocols and regulations
High School Graduate.
Five (5) years of EMS experience required
Two (2) years of supervisory experience required
Must be willing to travel to all locations.
Ability to work rotating shifts, days, evenings, nights, weekends, holidays with the ability to respond to immediate recall, participate in mandatory hold when required

Nice To Haves

ICS 100, 200, 300, 400 Certified, preferred
Bachelor’s degree or higher preferred

Responsibilities

Contribute to the development of the annual EMS operational plan and ensure alignment with broader THOfNE initiatives
Provide coordination and administrative support to Operations Managers to ensure staffing and resources meet service needs
Help monitor fleet utilization and provide recommendations on vehicle deployment based on operational data
Serve as a point of contact with the contracted Revenue Cycle Management vendor to support communication and issue resolution
Provide coaching and feedback to EMS colleagues as appropriate, reinforcing service excellence expectations
Support leadership in preparing materials, reports, and recommendations related to EMS operations
Assist in coordinating activities of the Office of EMS Medical Direction in collaboration with EMS Medical Directors