Director of Employee Technology (onsite, Omaha NE)

First National Bank•Omaha, NE

1d•Onsite

About The Position

The Director of Employee Technology is a strategic leadership role accountable for Service Desk, Employee Devices, Employee Software, O365 Services and VIP Support. This role is dedicated to delivering world class employee experience. You will focus on optimizing and evolving IT support processes through onshore and offshore partnerships. Implement solutions that align technology services with employee needs and business objectives. Champion a culture of continuous improvement, engineering excellence, proactive service management and collaborative delivery. And, evolve traditional IT Support into an agile, engineering-driven function that treats infrastructure and services as strategic products.

Requirements

Proven experience modernizing IT operations through automation and engineering practices
Experience building high performing technical teams with a culture of continuous improvement
Demonstrated success managing IT services for mid sized organizations including experience with both onshore and offshore delivery models and vendor management.
Experience managing IT Budgets including capital planning, vendor contract negotiation and demonstrating ROU on technology investments.
Bachelor’s degree in a related field
7+ years’ technical experience leading and maintaining large and complex IT services.
Excellent problem-solving skills and ability to handle high-pressure situations.
Strong communication and leadership abilities.
Candidates must possess unrestricted work authorization and not require future sponsorship.

Responsibilities

Lead a team of professionals, including Client Technology Engineers, M365 Engineers, VIP Service Desk Engineers and Service Desk Operations who work alongside a managed service provider to deliver technology solutions and services to our employees.
Foster a collaborative, engineering-focused culture that values experimentation, rapid feedback and continuous learning.
Accountable for Citrix Cloud, M365 platforms, Client OS Image standardizations, Patching Platforms, End User Device Management, Security and Management, Compliance and Governance, Disaster Recovery Planning, Support and Training, Automation Solutions Development, License Management and Compliance.
Champion standardized, repeatable process backed by version-controlled configurations.
Works closely with our managed service partner to mature practices and processes to deliver on the intended employee experience while holding them accountable to service delivery SLA’s.
Promote shared tooling visibility, transparent performance metrics and collaborative problem solving to drive a culture of continuous improvement.
Operationalize comprehensive monitoring, logging and alerting solutions to provide real time visibility into service health, enabling teams to identify and resolve issues before they impact employees.
Establish feedback mechanisms between support teams, engineering and end user that accelerate identification of systemic issues and enable swift corrective actions.
Leverage data and analytics to identify trends, predict issues, and inform strategic decisions about technology investments and process improvements.
Develop and maintain the long-term strategic roadmap for client technology needs, M365 products and services, and service desk offerings, ensuring alignment with business goals and outcomes.
Incorporate operational maturity milestones, automation objectives and employee self-service capabilities that reduce toil and, enhance efficiency and service quality.
Partner with information security to execute and enhance security posture, ensuring compliance with industry standards and regulations while overseeing a robust vulnerability and remediation patching program.
Act as the point of contact for auditor on audit requests, litigation holds.
Collaborate with vendors and stakeholders to ensure effective service delivery and manage vendor relationships, contracts and renewals.