Director of Donor Services

Wheeler Mission Ministries•Indianapolis, IN

23h•Onsite

About The Position

Wheeler Mission Ministries is a privately funded 501(c)3 non-profit, evangelical Christian ministry dedicated to sharing the Gospel and helping those experiencing homelessness and those in need. Every position is considered one of ministry, requiring employees to have a personal relationship with Jesus Christ and subscribe to the Mission, Vision, Statement of Faith, Core Values, and Qualifications for Employment. Employees are encouraged and expected to share the Gospel as opportunities arise. The Director of Donor Services provides leadership and oversight for donor services operations, ensuring accurate donor records, timely gift processing, and effective donor support systems. This role partners with Development leadership and teams to support fundraising efforts, donor stewardship, and data-informed decision making in alignment with the mission and values of Wheeler Mission.

Requirements

Bachelor's degree in Business Administration, Nonprofit Management, Information Systems, Accounting, or a related field.
5+ years of related experience.
3+ years of leadership or supervisory experience, including oversight of staff responsible for gift processing, receipting, and donor data management.
Experience supporting direct response fundraising, donor communications, and stewardship processes.
Proven track record in creating and implementing communications strategies with both fundraising and organizational awareness outcomes.
Demonstrated expertise in donor database systems (Raiser’s Edge or similar), including reporting, data integrity, and process oversight.
Proficiency in Microsoft Office, including Excel.
Belief in the inerrancy of the Holy Bible.
Adherence to WM Employee Policies.
Alignment with WM Core Values: Christ-Centered Purpose, Faithful Stewardship, Excellence, Grace and Truth.
Post-offer acceptable background check required for all positions.
All employees must sign and adhere to WM Drugs and Alcohol policy and remain free from addiction to drugs or alcohol.
Candidates must submit to and pass a drug and/or alcohol test.

Nice To Haves

Previous advocacy experience and/or experience in a nonprofit setting preferred.

Responsibilities

Ensure accurate and timely data entry for all gifts, donors, volunteers, and event participants across all giving channels.
Maintain the integrity, accuracy, and consistency of the donor database through regular audits and data management processes.
Oversee lockbox operations, including procedures, reconciliation, and vendor relationships.
Manage data extraction, segmentation, and reporting for direct mail solicitation, and vendor relationships.
Maintain donor stewardship data and coordinate internal efforts with direct mail vendors.
Oversee donor receipting processes, pledge reminders, and donor communications.
Serve as a liaison for donor data and process needs across Development and other departments.
Support the Donor Relations team through reporting, research requests, recording and process management.
Maintain a limited portfolio of donors requiring stewardship without deep relationship management.
Ensure compliance with donor confidentiality and data security standards.
Ensure proper standard operating procedures for Donor Services on acknowledging gifts, receipting, and stewardship practices.
Supervise and develop Donor Services staff, including daily task management, training, and professional development.
Train staff in donor database usage, data standards, and workflow processes.
Manage and support external vendor relationships related to donor services and direct response programs.
Train and supervise seasonal or temporary data-entry staff as needed.