Director of Dining Operations

Continental Services • Troy, MI

14d • $90,000 - $110,000

About The Position

The Director of Dining Operations will lead the strategic development and expansion of client relationships across the corporate dining sector. This role is critical in driving revenue growth through the retention and expansion of existing accounts, the acquisition of new sites, and the development of innovative service solutions tailored to meet client needs. The Director will work closely with the executive team, operations, and marketing to align business goals with client satisfaction and business growth.

Requirements

• 10+ years of experience in client relationship management, sales, or business development, preferably within corporate dining, food service, or hospitality sectors.
• Proven track record of growing client accounts and achieving revenue targets.
• Experience in managing and leading teams focused on client growth and satisfaction.
• Strong strategic and analytical skills, with the ability to create actionable plans based on market insights and client feedback.
• Exceptional interpersonal and communication skills, with the ability to build strong relationships with senior-level clients and internal stakeholders.
• Strong leadership capabilities with experience in managing teams and working cross-functionally.
• Financial acumen with experience in budget management, forecasting, and setting performance metrics.
• Bachelor’s degree in Business, Hospitality Management, or a related field (Master’s degree preferred).

Responsibilities

• Client Relationship Management:
• Serve as the primary point of contact for our client, ensuring satisfaction and fostering long-term partnership.
• Oversee the development of customized solutions and services that align with client needs and the company’s value proposition.
• Proactively identify opportunities for upselling, cross-selling, and expanding the scope of services with existing clients.
• Work with the Operations team to ensure service excellence, addressing any issues or feedback raised by clients.
• Business Development:
• Develop and execute a comprehensive business development strategy aimed at acquiring new clients in the corporate dining space.
• Lead efforts to identify and pursue business opportunities, including managing the proposal process, client presentations, and contract negotiations.
• Collaborate with the Sales and Marketing teams to design and implement campaigns and strategies aimed at new client acquisition.
• Strategic Account Planning:
• Develop and maintain strategic account plans for key clients, outlining growth objectives, relationship management strategies, and tactical action plans.
• Conduct regular account reviews to ensure progress toward client relationship and revenue goals.
• Coordinate internal teams to meet client expectations, delivering operational excellence and innovative solutions.
• Leadership and Team Development:
• Lead a team of client relationship managers or account directors, providing guidance, mentorship, and performance management.
• Foster a client-first culture within the organization, ensuring that all teams understand client priorities and are focused on driving value for clients.
• Collaborate with the HR department to identify and recruit talent to strengthen the client relationship team.
• Market Research and Innovation:
• Stay abreast of trends and innovations in corporate dining and hospitality services, providing insights into potential areas for service growth.
• Work with the Culinary and Sustainability teams to align client needs with the latest food trends, sustainable practices, and health initiatives.
• Use market analysis and customer feedback to develop competitive service offerings and proposals
• Financial Performance and Reporting:
• Set and manage financial targets for client retention, growth, and acquisition.
• Monitor performance against revenue goals, adjusting strategies as needed to ensure success.
• Provide regular reports to the executive team on client performance, market trends, and growth opportunities

Benefits

• Full-time team members are eligible for medical, dental and vision insurance, life insurance, disability insurance, parental leave, 401(k) with company match, at-work dining perks, flexible schedules, generous PTO, and a total rewards program.
• Team Members can also use our inclusive employee assistance program.
• Part-time Team Members are eligible for our 401(k) with company match, at work dining perks and team members can also use our inclusive employee assistance program.
• Location-specific perks may also include wellness programming, on-the-job training, corporate-hosted courses, certifications and team events.

What This Job Offers

• Job Type: Full-time
• Career Level: Director